Adoption Center Front Desk Supervisor

Idaho Humane Society • Boise, ID

385d • $31,200 - $33,280

About The Position

The Adoption Center Front Desk Supervisor at the Idaho Humane Society is responsible for overseeing the front desk operations of the adoption center, ensuring a welcoming environment for the public, and facilitating the adoption process. This role involves customer service, administrative tasks, and supporting the front desk staff while working closely with the Adoption Center Front Desk Manager.

Requirements

• Excellent verbal, written, and interpersonal skills
• Organizational skills and attention to detail
• Ability to multi-task
• Strong computer skills (Microsoft Office)
• High School Diploma or GED
• Sincere interest in IHS mission and vision

Nice To Haves

• Previous animal handling experience
• Previous customer service experience

Responsibilities

• Greet customers upon arrival with a friendly and welcoming attitude
• Answer customer questions
• Process adoptions, both on and offsite
• Process licensing paperwork
• Accept public donations and provide receipt
• Filing of adoption paperwork
• Enter microchip information
• Answer phones, return messages, and direct calls to appropriate department
• Maintain cleanliness of lobby and work areas
• Assist in restocking retail store and ringing up store purchases
• Process store orders
• Assist manager with daily responsibilities and paperwork
• Work closely with manager to lead current projects and initiatives
• Provide coaching to front desk staff
• Other duties as assigned

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED