Adolescent Mental Health Support & Travel Guide

Flourish Health•Charlottesville, VA

2d•$54,000 - $62,000

About The Position

We are looking for a full-time Adolescent Mental Health Support Guide to provide in-person and remote support to our patients and their families. Our patients are teens and young adults living with serious mental illness who could use mentorship and companionship as they receive treatment from an integrated team of clinicians. This role will primarily provide coverage for other Mental Health Guides as needed. You will be the front-line relationship with the patient and connect them with the clinical team when appropriate. You will be providing support both in person (traveling to the patient’s home or community to provide direct support) and through app-based messaging or virtual visits. We see Guides as vital to the team’s success, and are building this role to be a sustainable, long-term career.

Requirements

This position is open to individuals with Associate’s, Bachelor’s or Master’s degrees.
3-5 years of experience in a relevant field required
Reliable motor vehicle, active driver’s license, and valid auto insurance for in-person visits
Guides will have direct care time as well as protected non-direct care collaboration with the care team and other administrative tasks. Candidates must be available to work the following schedule:
Mondays: Variable hours depending on in-person visit travel
Tuesdays: 12:30pm–9:00pm ET (providing guiding coverage or traveling for in-person visits)
Wednesdays: Variable hours depending on in-person visit travel
Thursdays: 12:30pm–9:00pm ET (providing guiding coverage or traveling for in-person visits)
Fridays: 12:30pm–9:00pm ET (providing guiding coverage or traveling for in-person visits)
For Medicaid and state law compliance, guides are required to have the following as you will be doing in person visits. Flourish health will support the cost of the following:
Vaccines up to date per CDC guidelines for COVID-19 and Influenza
CPR/First Aid certification up to date
Tuberculosis screening within 30 days of employment
Training in Therapeutic Options of Virginia (TOVA) methodology to safely de-escalate situations
Background search submitted to DBHDS
Central registry search submitted

Nice To Haves

Bonus points (and we truly mean bonus, don’t let this deter you from applying) if you have demonstrated experience or interest working with:
people with serious mental illness
adolescents, young adults, and/or families
underserved communities with complex family situations
or if you have bilingual, Spanish and English speaking abilities

Responsibilities

Frequent travel to patients’ homes to support their engagement with our virtual clinic, on average 3–4 days of travel per week to patients living within your geographical region.
Willingness to drive long distances if needed, including travel that may require an overnight stay when travel exceeds 4 hours of one-way driving.
Provide coverage for Mental Health Guides as needed; responsibilities below:
Establish and maintain trusted relationships with Flourish Health patients/families utilizing a patient centered, strengths-based, and trauma-responsive approach
Understand that as a growing clinic, there will be workflow changes and take changes in stride with adaptability, being able to prioritize and reprioritize when things change
Be a steadfast, caring, and non-judgmental presence, walking alongside patients/families as they live with a serious mental health condition while navigating life’s everyday challenges
Co-develop and support adherence to individualized care/engagement plans that support each patient’s self-identified needs and goals
Utilize app-based messaging and phone calls as primary means of engagement to meet patient and family member needs
Identify needs and provide mental health advocacy for patients in a variety of areas, such as school or work
Be an active participant in a multidisciplinary team of clinicians, doctors, and advocates supporting each patient and family; lead care coordination to include scheduling and communication for clinical appointments
Act as a conduit to a patients’s full care team; proactively identify needs for additional support and/or resources, and facilitate connection to the appropriate care team provider
Maintain a working vehicle in order to provide quality patient care through in-home visits.
Please note that the role and responsibilities may evolve over time with our clinical model.