Adobe Journey Optimizer Senior Manager

Accenture•Charlotte, NC

41d

About The Position

Accenture deliver full-stack Adobe solutions for brands that are looking to accelerate business growth through hyper-personalization and connected customer experiences. To deliver this we provide customer strategy, technology implementation, data solutions, business change management, user experience design and development, marketing activation and advanced analytics services to help clients achieve rapid time-to-value from Adobe technology. We're looking for an Adobe Journey Optimizer expert to join our team in a solution consulting role to help clients adopt the Adobe Experience Cloud and support to business transformation. This is a combined pre-sales and solution implementation role requiring a high-level of technical platform knowledge and practical marketing activation experience. Our Adobe Journey Optimizer Specialist contributes to the business in three main areas: Pre-sales Support - Working closely with our growth, alliances and client service teams to help accelerate the sales process and onboard happy clients. This will include defining marketing technology strategy, roadmaps and budgets as well as writing proposal and SoWs. Solution Implementation - Working with our clients on product implementations to help them define solutions and accelerate delivery acting as a product owner, or work in support of a client product owner, on large scale implementations and transformation programs. Internal Capability Enablement - Working with our internal teams to help accelerate practice growth through knowledge sharing, service definition, training and partner certification. This role will include hands-on delivery of solutions. As a solution specialist, you will act as a functional lead on large scale implementations. Accountable to a program leadership team you will be responsible for the successful delivery of Journey Optimizer implementations as well as business enablement and migration/marketing activation work packages relating to marketing technology. To help our teams achieve successful outcomes, you will need to be resilient, decisive, and work tirelessly to lead solution delivery. This role requires a high-level of flexibility, but day to day responsibilities will typically include:

Requirements

Minimum of 6 years experience working knowledge and expertise with Adobe products
Minimum of 3 year of hands-on experience working with Adobe Journey Optimizer
Bachelor's degree or equivalent (minimum 12 years work experience). If Associate's Degree, must have equivalent minimum 6 year work experience.

Nice To Haves

Evidence of leading multi-platform Adobe solutions as a product owner, technical client service lead or solution consultant
Adobe Experience Cloud tool certification (Adobe Journey Optimizer, Adobe Campaign, Adobe Experience Platform, Adobe Target, Adobe Analytics are desirable)
Some experience with digital marketing, CRO, digital analytics, decisioning, campaign planning, creative and UX disciplines

Responsibilities

Organizing and facilitating discovery and business requirement gathering workshops
Writing BRDs, Epics and Stories
Defining solution and technical architecture
Owning business objectives and requirements during delivery and coordinate dependencies and priorities across multiple teams
Overseeing acceptance testing and issue resolution
Working with strategy and planning teams to define marketing activation use case that leverage solution capabilities and Accenture best-practices
Leading marketing activation teams to deliver use cases, customer journeys and campaigns

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