Admitting Worker SR-Fulltime-Evenings

University of California, Irvine•Fountain Valley, CA

About The Position

Position Summary: Responsible for duties in support of departmental efficiencies which may include: but not limited to performing scheduling, registration, patient pre-admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during & after date of service.

Requirements

Minimum Education: High School Diploma or GED required
Minimum Experience: 0–1 year in a Customer Service role.
Minimum typing skills of 35 wpm
Demonstrated working knowledge of PC/CRT/printer
Customer service skills and experience
Ability to work in a fast paced environment
Ability to receive and express detailed information through oral and written communications
Course in Medical Terminology required
Must be able to perform essential job duties in at least two Patient Access service areas including ED.
Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors.
Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.
Must be able to appropriately interpret physician orders, medical terminology and insurance cards while maintaining Standards of Care.
Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
Must demonstrate customer service skills appropriate to the job
Excellent written and verbal communication skills in English
Ability to maintain a work pace appropriate to the workload
Ability to establish and maintain effective working relationships across the Health System
Must be able to provide proof of work authorization

Nice To Haves

Administrative experience in medical facility, health insurance, or related area preferred
Some college coursework is preferred
Knowledge of function and relationships within a hospital environment preferred
Understanding of Third-Party Payor requirements preferred
Understanding of Compliance standards preferred
Knowledge of University and medical center organizations, policies, procedures and forms

Responsibilities

performing scheduling
registration
patient pre-admission and admission
reception and discharge functions
obtain complete and accurate patient demographic information
employ proper, compliant patient liability collection techniques before, during & after date of service