Admissions Team Lead

Campus • Austin, TX

1d • $72,000 - $82,000 • Hybrid

About The Position

The Admissions Team Lead is responsible for managing a team of 7–10 Admissions Counselors, ensuring they achieve their enrollment goals, and maintaining the overall operations and culture of the admissions department. This includes managing the team funnel, conducting regular pipeline reviews, sharing new information, and holding team members accountable.

Requirements

• Expertise in the operational aspects of admissions.
• Ability to foster teamwork and maintain a positive culture.
• Strong management, coaching, and communication skills.
• Ability to develop and implement strategies for team success.
• Leadership qualities that inspire confidence and growth within the team.
• Extensive experience in admissions recruitment or high-volume student-facing sales environments
• Prior leadership/management experience with direct-reports
• Demonstrated ability to coach teams toward performance goals
• Strong verbal and written communication skills
• High emotional intelligence and ability to navigate interpersonal dynamics
• Strong analytical and reporting skills

Nice To Haves

• Experience in a startup or rapidly scaling environment
• Experience delivering presentations or representing a department externally
• Background in training, facilitation, or curriculum support

Responsibilities

• Directly manage a team of 7–10 Admissions Counselors, providing coaching and support to help them achieve their individual goals.
• Encourage teamwork and foster a collaborative positive culture within the admissions department.
• Act as both a coach and manager, assisting with day-to-day operations
• Oversee and support the counselors in managing their pipelines and ensuring accurate record-keeping.
• Conduct regular pipeline reviews to monitor progress, address challenges, and ensure that enrollment targets are met.
• Monitor counselors' performance, ensuring they can support prospective students effectively.
• Engage with individual admission counselors to ensure they meet their personal daily, weekly and cohort goals.
• Learn and master operational aspects of the admissions department and become an expert in programs and processes.
• Report to management on lead quality, volume, and any trends affecting their team.
• Recommend strategies for operational improvements to management.
• Ensure new information, processes, and updates are communicated effectively to the team, and hold counselors accountable for adherence.
• Act as both coach and manager, Score 2-3 intro calls weekly/AC and provide constructive feedback and identify skill gaps during coaching calls.
• Develop methods to motivate the team to meet their goals.
• Professionally develop Admissions Counselors through weekly 1-1 sessions and by working with the trainer to develop leadership training.
• Work with the Director and Trainer to onboard new counselors.
• Recommend additional training, improvement plans, or disciplinary actions for counselors as needed.
• Mentor and coach counselors for skill development and potential promotion.
• Delegate responsibilities fairly and lead by example.
• Lead by example while delegating roles and responsibilities in a fair and equitable manner.

Benefits

• Medical, dental, and vision insurance
• 401(k) match
• Fertility benefits via Carrot
• Flexible Time Away + paid holidays
• Hybrid work schedule
• Opportunity to make an impact – you’ll be an integral player in bringing our vision to life

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees