Admissions Supervisor-Conway Behavioral Health

Acadia External•Conway, AR

About The Position

Supervise the daily operations of patient intake and/or admissions, which may include call and referral management, scheduling of assessments and admissions, completion of benefit verification, and prioritization of completion of all pre-certifications Key Responsibilities: · Plan, assign, and supervise duties during assigned shifts to promote patient safety and departmental efficiency. · Prioritize potential admissions based on patient needs and the facility's capacity to provide appropriate care. · Demonstrate expertise in milieu management to create a conducive environment for patients. · Apply clinical assessment, diagnoses, and interventions knowledge appropriately with patients. · Coordinate with the business office to ensure timely and accurate financial counseling for patients, as needed. · Provide guidance and direction to staff, fostering trust, respect, and cooperation within the team. · Ensure completion of EMTALA logs, if applicable, for each patient seen by admissions. · Act as a preceptor during staff training, supporting the development of new admission team employees. · Promptly report any challenges during shifts to the Admissions Director. · Maintain a positive, empathetic, and professional attitude towards customers at all times. · Address and resolve complaints promptly to ensure patient satisfaction and safety.

Requirements

Bachelor's degree in a social service field is preferred.
Master's degree in a social services field or RN preferred.
In some states, may also require registration as a nurse, in which case, an associate's or bachelor's degree in nursing is required.
One or more years of experience in a healthcare admissions role is preferred.
One or more years of supervisory/lead experience in a healthcare admissions setting is preferred.

Nice To Haves

CPR and de-escalation/restraint certification preferred (training available upon hire and offered by the facility).
First aid certification may be preferred based on state or facility requirements.

Responsibilities

Plan, assign, and supervise duties during assigned shifts to promote patient safety and departmental efficiency.
Prioritize potential admissions based on patient needs and the facility's capacity to provide appropriate care.
Demonstrate expertise in milieu management to create a conducive environment for patients.
Apply clinical assessment, diagnoses, and interventions knowledge appropriately with patients.
Coordinate with the business office to ensure timely and accurate financial counseling for patients, as needed.
Provide guidance and direction to staff, fostering trust, respect, and cooperation within the team.
Ensure completion of EMTALA logs, if applicable, for each patient seen by admissions.
Act as a preceptor during staff training, supporting the development of new admission team employees.
Promptly report any challenges during shifts to the Admissions Director.
Maintain a positive, empathetic, and professional attitude towards customers at all times.
Address and resolve complaints promptly to ensure patient satisfaction and safety.