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The position involves responding to inquiries in person or on the phone, providing direction to students and their families regarding admissions and/or records and registration processes and eligibility. The role requires analyzing and interpreting information on computer screens and imparting appropriate information. Additionally, the position greets and assists parents and students with accessing, navigating, and troubleshooting the online student portal and Admissions application as required by each department or the administration. The individual will receive and record documents from colleges, high schools, governmental agencies, and other entities as required, and update data as necessary in the appropriate office or as required by the administration. The role also includes disseminating and accepting documents and relative paperwork and sending them to Goodman for processing as required. Completing relevant departmental reports to ensure student records are current is also a key responsibility. The individual will provide requested information in accordance with applicable laws, regulations, and Institutional policies, including the Family Educational Rights and Privacy Act (FERPA). Maintaining records in compliance with state and federal audit requirements and school guidelines is essential. The position may also involve assisting in other student support areas as needed, rotating one or two Fridays per month as the switchboard operator, and performing other miscellaneous duties as assigned.
