Admissions Specialist - Patient Access Services - ER - Full Time, Nights

#REF!•Fort Worth, TX

21h•Onsite

About The Position

Here’s What You Need Education · H.S. Diploma or Equivalent Required Experience · 1 Year Relevant Customer Service Experience Required · 2-3 years of professional office/healthcare experience preferred Licenses and Certification · CHAA – Certified Healthcare Access Associate Upon Hire Preferred · CPI – Crisis Prevention Intervention Training 90 Days Required Skills and Abilities: · Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries. · Excellent data entry, numeric, typing and computer navigational skills, with attention to details. · Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs. · Exhibits a pleasant, professional, polished presence exhibiting the ability to troubleshoot utilizing critical thinking skills. · Requires exceptional listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette. · Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations. · Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills. · Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership What You Will Do Duties to include, but not limited to: · As a compassionate member of the care team will welcome patients and their families when they arrive, putting them at ease and setting the tone for the rest of the visit. · During the patient interaction, accurately gathers complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles. · To ensure a seamless visit, identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures. These efforts maximize reimbursement for services rendered. · Educates patients and/or families about applicable legal, ethical, and compliance documents; ensures regulatory consents are signed by the appropriate parties. · Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments, self-pay deposits, and patient balances. Additional perks of being a Texas Health Admissions Specialists: · Benefits include 401k, Employee Assistance Program (EAP), Discount Programs, as well as other benefits. · Delivery of high-quality patient care · A supportive team environment with outstanding opportunities for growth, as well as Career Ladder eligibility after 1 year. · Quarterly Incentive eligibility based on Patient Satisfaction/Experience scores · Tuition reimbursement Texas Health Fort Worth is an 851-bed, Magnet-designated, full-service hospital that has served the Fort Worth community since 1930. We offer advanced care in cardiovascular services, high-risk obstetrics, gynecology, neurosciences, sports medicine, and emergency medicine. Our hospital also features certified programs in Advanced Hip and Knee Replacement, Brain Tumor Treatment, Advanced Spine Care, and Advanced Palliative Care. We are also home to a kidney transplant program that underscores our high-acuity capabilities, and we support Graduate Medical Education (GME) to help train the next generation of physicians. Texas Health Fort Worth is Joint Commission-certified as a Comprehensive Cardiac Center, a Comprehensive Stroke Center, and a Level I Trauma Center. We are also a designated Magnet hospital and recognized as the Best Place to Have a Baby in Tarrant County. Texas Health Fort Worth continues to be a top choice in North Texas for emergency services, women’s health, cardiac care, and more. If you’re ready to join us in our mission to improve the health of our community, then let’s show the world how we’re even better together! Learn more about our culture, benefits, and recent awards. Do you still have questions or concerns? Feel free to email your questions to [email protected] #LI-SP1 Admissions Specialist – Patient Access Services – ER – Full-Time, Nights Bring your passion to Texas Health so we are Better + Together Work location: Texas Health Fort Worth - 1301 Pennsylvania Ave, Fort Worth, TX 76104 Work hours\: Full-Time (Friday, Saturday, Sunday), Days (7\:00 PM – 7\:00 AM) Department Highlights\: Join a dynamic and high-energy team that thrives on making a difference! As an Admission Specialist, you’ll play a vital role in helping individuals in our community access the healthcare they need. Our department is fast-paced, collaborative, and perfect for go-getters who love a challenge and take pride in delivering an exceptional patient experience. In this role, you’ll: · Obtain and verify patient demographics · Review insurance benefits and prepare cost estimates · Collect coinsurance/copays and complete MSPQ as needed · Provide patient education and ensure regulatory compliance · Be cross-trained in multiple workflows to keep things exciting and diverse If you’re looking for a professional yet fun environment where your energy and initiative are valued, this is the place for you!

Requirements

H.S. Diploma or Equivalent Required
1 Year Relevant Customer Service Experience Required
Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs.
Exhibits a pleasant, professional, polished presence exhibiting the ability to troubleshoot utilizing critical thinking skills.
Requires exceptional listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations.
Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills.
Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership

Nice To Haves

2-3 years of professional office/healthcare experience preferred
CHAA – Certified Healthcare Access Associate Upon Hire Preferred
CPI – Crisis Prevention Intervention Training 90 Days Required

Responsibilities

As a compassionate member of the care team will welcome patients and their families when they arrive, putting them at ease and setting the tone for the rest of the visit.
During the patient interaction, accurately gathers complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles.
To ensure a seamless visit, identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures. These efforts maximize reimbursement for services rendered.
Educates patients and/or families about applicable legal, ethical, and compliance documents; ensures regulatory consents are signed by the appropriate parties.
Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments, self-pay deposits, and patient balances.
Obtain and verify patient demographics
Review insurance benefits and prepare cost estimates
Collect coinsurance/copays and complete MSPQ as needed
Provide patient education and ensure regulatory compliance
Be cross-trained in multiple workflows to keep things exciting and diverse

Benefits

Benefits include 401k, Employee Assistance Program (EAP), Discount Programs, as well as other benefits.
Delivery of high-quality patient care
A supportive team environment with outstanding opportunities for growth, as well as Career Ladder eligibility after 1 year.
Quarterly Incentive eligibility based on Patient Satisfaction/Experience scores
Tuition reimbursement

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