Admissions Specialist- AIC- Nights

HHC•Indianapolis, IN

1d•Onsite

About The Position

The Admissions Specialist is the first point of contact and forms the initial impression of the Assessment and Intervention Center (“AIC”) for all individuals accessing the AIC. This position is key to the experience of all individuals who may access the AIC including community and public agency representatives, potential clients seeking care at the AIC, and the public. This position is responsible for ensuring a positive, productive, and safe visit for all individuals to the AIC with a special emphasis on the welcoming and processing of individuals admitted to the AIC.

Requirements

High School diploma or equivalent (GED)
Six (6) months of administrative coordination experience preferred
Cardiopulmonary resuscitation (CPR) certification
Basic knowledge of behavioral health
Basic knowledge of substance use disorders and/or co-occurring disorders
Basic knowledge of medical terminology
Advanced knowledge of client rights and responsibilities
Basic computer skills
Crisis intervention skills
Strong interpersonal and customer service skills
Ability to be both clear and concise in written and verbal communications
Ability to work cooperatively in a multidisciplinary team
Ability to think critically and problem-solve efficiently
Ability to perform safety interventions including physical safety interventions
Ability to lift a minimum of 50 lbs
Ability to meet all population-specific competencies for role and service areas

Responsibilities

Embraces, understands, and operates under the Recovery Model, including AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) and the spirit of motivational interviewing.
Proactively contributes to Eskenazi Health’s mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi Health values of Professionalism, Respect, Innovation, Development and Excellence
Welcomes and assists all individuals who engage the AIC, interacting with all internal and external customers in an empathetic, caring, respectful and problem-solving manner
Assists with answering multiple phone lines, receiving and processing referrals to the AIC, as well as assembling, gathering and entering demographic information
Registers and documents client information in designated electronic health record system
Connects client to team members for assessment and ongoing linkage
Completes client belongings inventories
Performs safety check of clients and client possessions utilizing a metal detector wand or other security-approved devices
Establishes and maintains a safe environment at all times through on-going assessment of environment
Recognizes signs as to when to involve on-site security as needed
Recognizes need for and requests additional support from advanced care providers as appropriate
Thinks quickly and reacts calmly while multi-tasking in a fast-paced environment
Performs a variety of clerical and client service duties necessary to maintain efficient flow of operations in the facility
Completes all required documentation accurately and timely
Meets agency requirements for continuing education