Admissions Specialist

Wilmington Treatment Center•Wilmington, NC

11d•$17 - $19

About The Position

Wilmington Treatment Center is seeking a detail-oriented and compassionate Admissions Specialist to join our team. In this role, you will be the first point of contact for incoming patients, helping to create a welcoming and supportive experience as they begin their recovery journey. Position Overview:The Admissions Specialist is responsible for coordinating the patient intake process, ensuring all required documentation is completed accurately, and supporting a smooth transition into care. This role plays a key part in delivering a positive and efficient admissions experience. Why Choose Wilmington Treatment Center? For over 40 years, Wilmington Treatment Center has been a trusted leader in addiction recovery for adults from all walks of life. Located in Wilmington, North Carolina, we provide a safe, supportive environment where individuals ages 18 and older can begin their journey to lasting sobriety. Our commitment goes beyond treatment—we offer: Comprehensive Resources to support every stage of recovery. Compassionate Care from experienced professionals who understand the challenges of addiction. A Positive, Healing Environment designed to foster growth and long-term success. At Wilmington Treatment Center, we believe recovery is possible for everyone. We’re here to help you reclaim your life and build a future filled with hope.

Requirements

High school diploma or equivalent required
Strong organizational and communication skills
Ability to handle sensitive information with professionalism and confidentiality
Compassionate, patient-focused approach
College degree preferred
Two years’ experience in healthcare admissions, preferably in the mental health or substance abuse field.
CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
First aid may be required based on state or facility.

Nice To Haves

Previous experience in a healthcare, hospital, or admissions setting is a plus
Certified Addictions Counselor (CAC); Certified Chemical Dependency Counselor (CCDS) or Certified Employee Assistance Program (CEAP) certification preferred.

Responsibilities

Promptly respond to inbound referrals via phone, fax, webform, etc. to assist clients and their family’s who are seeking treatment.
Review prospective admissions against approved admission criteria, policies, and procedures.
Initiate contact to gather required clinical and demographic data from patient and other sources.
Respond promptly to inquiry calls.
Schedule assessments.
Assist prospective patients and significant others in seeking treatment.
Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
Coordinate with referral sources.
Coordinate transportation arrangements for patients.
Responsible for maintaining all the documentation involved with the admissions process.
Perform other functions and task as assigned
Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
Communicate clearly and effectively to person(s) receiving services and their family members, guests, and other members of the health care team.
Develops constructive and cooperative working relationships with others and maintains them over time.
Encourages and builds mutual trust, respect, and cooperation among team members.
Maintains regular and predictable attendance.