Admissions Specialist – Admitting ER - Full Time - Evenings

#REF!•Frisco, TX

4d•Onsite

About The Position

As a compassionate member of the care team will welcome patients and their families when they arrive, putting them at ease and setting the tone for the rest of the visit. During the patient interaction, accurately gathers complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles. To ensure a seamless visit, identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures. These efforts maximize reimbursement for services rendered. Educates patients and/or families about applicable legal, ethical, and compliance documents; ensures regulatory consents are signed by the appropriate parties. Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments, self-pay deposits, and patient balances. Additional perks of being a Texas Health Admissions Specialist Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student loan repayment program, as well as several other benefits. A supportive team environment with outstanding opportunities for growth. Entity Highlights: Texas Health Frisco is a 93-bed, acute-care, full-service hospital, and medical office community offering primary care and multispecialty medicine. Our location in the North DFW area provides convenient care to the residents of Frisco and surrounding areas. We specialize in women’s services, outpatient surgery, NICU and emergency medicine. Plus, we’ve earned Magnet® status, Joint Commission certifications and we’re a Baby Friendly designated facility. You belong here. If you’re ready to join us in our mission to improve the health of our community, then let’s show the world how we’re even better together!

Requirements

High School Diploma or Equivalent required
1 year of customer service required
Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs.
Exhibits a pleasant, professional, polished presence exhibiting the ability to troubleshoot utilizing critical thinking skills.
Requires exceptional listening, interpersonal and communication skills, and professional, pleasant, and respectful telephone etiquette.
Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health, and suffering patients in addition to life-or-death situations.
Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills.
Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership
Must be available for one week of system training at 612 E Lamar Blvd, Arlington, TX 76011 and at least two weeks of classroom training required Monday - Friday from 8:30am-5pm at 500 E Border, Arlington, TX 76010.
Training weeks may not be consecutive.

Nice To Haves

2 years of professional office/healthcare experience preferred
Emergency/Registration experience a plus
CHAA - Certified Healthcare Access Associate preferred within 12 months of hire
CPI - Crisis Prevention Intervention Training required within 90 days of hire

Responsibilities

welcome patients and their families when they arrive
accurately gathers complete demographic information
identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures
Educates patients and/or families about applicable legal, ethical, and compliance documents
Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments, self-pay deposits, and patient balances