Admissions Specialist – Admitting ER - Part Time

#REF!•Flower Mound, TX

5d•Onsite

About The Position

As a compassionate member of the care team will welcome patients and their families when they arrive, putting them at ease and setting the tone for the rest of the visit. During the patient interaction, accurately gathers complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles. To ensure a seamless visit, identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures. These efforts maximize reimbursement for services rendered. Educates patients and/or families about applicable legal, ethical, and compliance documents; ensures regulatory consents are signed by the appropriate parties. Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments, self-pay deposits, and patient balances. Additional perks of being a Texas Health Admissions Specialist Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student loan repayment program, as well as several other benefits. A supportive team environment with outstanding opportunities for growth. As the area’s first acute-care center, Texas Health Presbyterian Hospital Flower Mound provides 24/7 access to a 99-bed facility staffed by more than 600 physicians who practice a full range of specialties. From emergency services and outpatient surgery to labor and delivery and routine wellness visits, we’re committed to delivering comprehensive, patient-focused care. Our state-of-the-art facility, paired with a devoted team of physicians and staff, ensures the delivery of high-quality medical care in a compassionate environment. Recognized as the Best Hospital in Denton County for eleven consecutive years and designated a Bariatric Surgery Center of Excellence, we take pride in our consistent commitment to excellence. Texas Health Flower Mound is a place where employees thrive, physicians choose to practice, and patients receive exceptional care. Our values—respect, integrity, compassion, excellence, and a patient-centered approach—guide everything we do. If you’re ready to join us in our mission to improve the health of our community, then let’s show the world how we’re even better together!

Requirements

H.S. Diploma or Equivalent required
Other - CLIAFE must comply with CLIA regulations regarding foreign education equivalency required
1 year relevant customer service experience required
CPI - Crisis Prevention Intervention Training required within 90 days of hire and maintained annually
Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs.
Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations.
Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills.
Strong verbal and written communications with all levels of people
Ability to type, spell, write, print legibly documentation and keyboarding skills.
Medical terminology, strong organizational skills, ability to prioritize, follow protocols and standards.

Nice To Haves

Associate's degree preferred
2 years professional office/healthcare experience preferred
5 years customer service experience preferred
6 months of demonstrated knowledge of intermediate computer skills preferred or 1 year healthcare, referral processing, scheduling preferred
CHAA - Certified Healthcare Access Associate preferred
bi-lingual a plus

Responsibilities

welcome patients and their families when they arrive
accurately gathers complete demographic information
identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures
Educates patients and/or families about applicable legal, ethical, and compliance documents
Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments, self-pay deposits, and patient balances