Admissions Specialist - Patient Access Services - ER - PRN

Texas Health Resources • Fort Worth, TX

85d

About The Position

The Patient Access Representative interacts in a professional, respectful manner with internal and external customers, providing excellent customer service to patients and visitors. This role is situated in a team-oriented work environment with expanded resources from other Patient Access areas and offers cross-training opportunities within different areas of Patient Access.

Requirements

• H.S. Diploma or Equivalent required.
• 1 Year Customer Service experience required.
• CHAA - Certified Healthcare Access Associate Upon Hire preferred.
• Requires good written, oral, and telephone communication skills.
• Requires knowledge of general office equipment, PC’s and associated software packages.
• Ability to type 35 WPM corrected for errors preferred.
• General knowledge of medical terminology preferred.

Responsibilities

• Accurately gathers complete financial and demographic information to ensure medical records/billing process flows efficiently.
• Obtains and/or updates verification of benefits and/or pre-certification for applicable tests and/or procedures.
• Prepares, presents, and thoroughly explains applicable legal, ethical, and compliance documents; ensures proper consents are signed by the appropriate parties.
• Maximizes reimbursement for services rendered by appropriately identifying insurance carrier, benefits, etc.
• Prevents denials by ensuring timely notification of admission to insurance carriers.
• Assists patients in understanding financial obligations; collects co-payments, self-pay deposits, and patient balances to reduce Accounts Receivable.
• Stays abreast of and complies with applicable regulations, entity and/or system policies and procedures.
• Maintains customer service and/or productivity guidelines set forth by applicable leadership.

Benefits

• 401k
• PTO
• medical
• dental
• paid parental leave
• flex spending
• tuition reimbursement
• student loan repayment programs

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees