ADMISSIONS SPECIALIST - OUTPATIENT

Volunteers of America Northern Rockies • Cheyenne, WY

1d

About The Position

The Admissions Specialist - Outpatient provides administrative support to patients and staff. The Admissions Specialist - Outpatient is the first point of contact for persons becoming clients. The Admissions Specialist – Outpatient adheres to standards to support operations of the outpatient admissions team.

Requirements

• High school diploma or equivalent
• Minimum two (2) years experience in customer service, human service, or related field
• Proficient using a variety of computer software programs, including but not limited to Microsoft Suite and databases
• Effective communicator, both written and oral
• Calm under pressure and crisis
• Empathetic and able to relate to staff and patients
• Ability to stay organized and meet tight deadlines with competing priorities
• Ability to interact with persons from a variety of social, economic, educational, and cultural backgrounds
• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values

Nice To Haves

• Previous Human Services training and experience in the addiction field

Responsibilities

• Schedule and manage the admissions process for all outpatient clinics
• Communicate patient information with the Treatment Team
• Complete multi-disciplinary reports (MDR)
• Ensure incoming patients complete all necessary documentation
• Enter patient information into the Electronic Health Record (EHR)
• Collaborate with the billing department to ensure all benefit assignments are apporptiatly set
• Assist patients in completing addiction severity index (ASI) or other pre-admissions assessments
• Answer telephone and greet visitors
• Serve as backup coverage for Support Staff

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED