Admissions Specialist II

Texas A&M•Kingsville, TX

10d•Onsite

About The Position

The Admissions Specialist II, under general supervision, processes applications using SIS Banner and CRM Slate, provides customer service to students, faculty, and staff through various means of communication. Offers information regarding the admissions and application process.

Requirements

Education – Associate degree or equivalent combination of education and experience.
Experience - Two years of related experience
Knowledge of – Knowledge of word processing, spreadsheet, and database applications.
Ability to – Ability to multitask and work cooperatively with others.
Strong verbal and written communication skills.
Work beyond normal office hours and/or work on weekends.
Travel required.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.

Responsibilities

Provides customer service to students, faculty, and staff through phone calls, email inquiries and CRM interactions (Slate) (Talisma)
Processes admissions applications using SIS Banner and CRM Slate.
Assists Blue and Gold Central (BGC) with walk ins, as needed. Guides, directs, and answers questions.
Resolves problems for students seeking admission information.
Guides and helps students applying for admission and with understanding admission requirements.
Review and process admission documents for applicants.
Review admission applications and determine residency for tuition purposes or request required documents.
Assists students by articulating courses that are involved in the admission and registration process.
Provides assistance in managing student worker schedules when needed.
Provides support to help maintain adequate phone coverage.
Helps, guide, and assists students in reviewing their admission status.
This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.