Admissions Specialist II

Texas A&M•Corpus Christi, TX

About The Position

TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11,000 students from 47 states and 54 foreign nations. We employ over 1,400 full-time and 2,000 part-time Islanders (including students/GAs). The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees, including doctoral programs. As a member of the Texas A&M University System, TAMU-CC benefits from a range of resources, increased visibility and influence, and opportunities to collaborate in mutually beneficial ways with peers across member institutions and associated agencies. TAMU-CC’s beautiful campus is located on a 240-acre island on Corpus Christi Bay and was ranked #1 College by the Sea by Best College Reviews. Our natural setting is enhanced by its modern, attractive, and state-of-the-art classroom buildings and support facilities. Learn more information here ! PURPOSE This position is responsible for answering multi-line telephones, assisting students at the front desk, responding to all department emails, troubleshooting and researching questions that are received from outside parties, students, faculty, and staff.

Requirements

Associate’s degree.
Two (2) years related experience.
Additional education may be considered as substitution for the minimum experience requirement: Bachelor's degree
Intermediate skills in Microsoft Office (Word, Excel, PowerPoint, and Outlook) and databases.
Excellent written, verbal, and interpersonal communication skills to be able to communicate effectively in a courteous and professional manner with a variety of customers in person, telephone, or e-mail.
Attention to detail.
Self-motivated and self-directed

Nice To Haves

Experience in Admissions.
Experience with Banner, Laserfiche and Argos.

Responsibilities

Answer multi-line telephones, department email inquiries, troubleshoot, and research questions that are received from outside parties, students, faculty, and staff.
Provide superior customer service for all callers/email inquiries.
Assist with scanning and profiling documents into imaging system (Laserfiche).
Provide quality control for scanned documents.
Provide data entry support for recruitment, admission, and retention activities including but not limited to verifying/evaluating transcripts, processing admission documents (receipting, essays, letters of recommendation and application fees).
Maintain and answer all inquiries received through our Admissions email account for undergraduate students.
Download transcripts received via clearinghouse and/or parchment.
Provide support for other recruitment, admission, advising, and retention activities sponsored by the Office of Recruitment and Admissions and/or the Division of Enrollment Management.
Perform other duties as assigned.

Benefits

Insurance Medical $0 - $30 per month for Employee Only coverage after university contribution ($920 value).
Up to 83% of premium covered by the university: Employee and Spouse Employee and Children Employee and Family coverage
Dental & Vision
Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account
On-campus wellness opportunities
Work Life Solutions: Counseling, Work Life Assistance, Financial Resources, and Legal Resources
Tuition Benefits: Public Loan Forgiveness Book scholarships 100% tuition coverage for up to 18 credit hours per fiscal year (other rules may apply).
Retirement Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP)
Voluntary Tax Deferred Account/Deferred Compensation Plan
Time Off: 8+ hours of vacation paid time off every month.
8 hours of sick leave time off every month.
8 hours of paid time off for Birthday leave.
12-15 paid holidays each year.