ESSENTIAL FUNCTIONS: · Review medical documentation for all admissions, complete medication reconciliation, and obtain admission orders from physicians. · Facilitate emergency transfers for patients presenting with emergency medical conditions outside of the facility’s capabilities. · Review referrals from hospitals, facilities, and other community agencies for medical and behavioral acuity and respond within facility policy timeframes. · Respond to inquiries about the facility and provide appropriate recommendations. · Conduct assessments to determine the appropriate level of care within the facility. · Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations and admissions. · Facilitate admissions process for incoming patients including assessment, consent, and inventory of patient belongings. · Perform insurance benefit verifications and secure initial pre-authorization for treatment and admission. · Monitor patient status throughout the admissions process in accordance with facility policy and/or physician orders. · Utilize multiple web-based programs to track and review referrals. · Communicate projected admissions to designated internal representatives promptly. · Ensure all clinical information from referral sources or patients (including medical comorbidity information) is received, when possible, prior to patient admission. · Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician and communicate disposition recommendations to the patient or their family. · Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor. · Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines. · Admit the patient to the registration and accounting system. Complete all admission and consent forms with the patient. · Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority. · When a patient’s needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority. · Coordinate care for patients who are not being admitted and ensure that they receive appropriate follow-up care and referrals. · Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service. · Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines as needed. OTHER FUNCTIONS: Perform other functions and tasks as assigned.
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Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees