Admissions & Retail Team Member

Wild Waves Theme & Waterpark•Federal Way, WA

19d•Onsite

About The Position

Admissions & Retail Team Members are responsible for creating a positive first and lasting impression for our guests by providing friendly, efficient, and accurate service. This role includes scanning tickets, selling admission, parking, and season passes, and supporting retail locations throughout the park. Team Members may be assigned to Admissions, Parking, Season Pass Processing, or Retail locations based on operational needs. This position plays a key role in ensuring guests receive excellent service in a prompt, welcoming, and professional manner.

Requirements

Must be at least 16 years of age.
Strong guest service and communication skills
Basic computer skills required
Ability to multitask and work efficiently in a fast-paced environment
Ability to communicate effectively with guests, coworkers, and management
Ability to stand and walk for extended periods
Frequent bending, stooping, reaching, and lifting
Ability to lift up to 10 lbs regularly and up to 50 lbs occasionally
Work is primarily outdoors and subject to varying weather conditions
Must be comfortable working in moderate to high noise levels

Nice To Haves

Prior cashless point-of-sale or register experience a plus

Responsibilities

Greet guests upon arrival and provide maps, directions, and general park information
Deliver friendly, courteous, and professional service at all times
Clearly explain ticket options, season passes, discounts, and promotions
Sell and scan admission tickets, season passes, and parking passes
Verify ticket and pass authenticity
Assist guests with season pass processing, including confidential data entry
Help manage parking booth flow and monitor parking lot capacity
Direct traffic in designated areas including general parking, employee parking, bus parking, and VIP areas
Support retail locations including: Surfside (Waterpark Side): Stocking merchandise, maintaining displays, and selling retail items
Candy Factory (Dry Side): Stocking and rotating product, selling candy and merchandise, and preparing items such as fudge and caramel apples (some duties may require employees to be 18+)
Maintain organized, well-stocked, and clean retail areas
Follow all safety policies and procedures in a safety-first environment
Work collaboratively with fellow team members and leadership
Maintain a respectful and efficient work environment
Maintain cleanliness and organization of work areas including booths, retail spaces, front gate areas, and back-of-house locations
Perform cleaning duties as needed, including use of cleaning tools and supplies
Perform additional tasks as assigned based on department and park needs