Admissions Representative

Stanbridge University•Irvine, CA

2d•$30 - $35•Onsite

About The Position

Are you an enthusiastic communicator who loves inspiring others to achieve their educational dreams? Stanbridge University is searching for a dedicated and driven Admissions Representative to join our dynamic team. In this pivotal role, you'll be essential in helping prospective students navigate the admissions process. As their initial point of contact, you'll share valuable information about our programs and respond to any questions they might have. Essential Functions: Respond to all phone, internet, and in-person inquiries in a timely and efficient manner. Establish rapport with prospective students in all phone and internet interactions by answering questions about programs, asking pertinent and fact-finding questions, and setting up appointments for face-to-face interviews. Create a friendly and professional atmosphere during interviews by providing clear, complete, and accurate information about programs and the admissions process in accordance with the policies and procedures of the university. Present accurate and complete information about the content and length of programs, academic requirements and policies of the university, and the employment and salary prospects for graduates. Disseminate current advertising and promotional media to prospective students during the admissions process. Provide student outcomes and other achievements of the university from documents and sources approved by the university administration. Evaluate the educational and employment background of each prospective student to determine whether the university has a program that is appropriate for the person's academic abilities and goals. Convey the results of admissions examinations to prospective students and assist in rescheduling retake examinations as necessary. Coordinate admissions activities with those in other functional areas of the university, including financial aid, student services, and educational programs. Enter data on leads, return calls, emails, appointments, interviews, completions, enrollments, and other data as required of admissions representatives. Use all tools available to admissions representatives, including databases, the phone system, software programs, and print media. Provide feedback to the Director of Admissions about successes, challenges, and areas for continuing improvement of the admissions process. Establish and meet qualitative and quantitative performance goals to meet the customer service, enrollment, and reporting goals in admissions. Attend departmental meetings, graduation ceremonies, and other university meetings or events, as required. Foster an educational environment that is conducive to learning, respect, integrity, teamwork, and professionalism. Adhere to the requirements of accrediting, federal, and state agencies as well as the policies and procedures of the university. Provide outstanding customer service to all constituencies and partners of the university. Perform other duties as assigned by the Chief Executive Officer/President of the university. Maintain acceptable level of performance as measured by supervisor and student evaluations, as applicable. Continue progress on meeting professional, departmental, and university goals.

Requirements

A bachelor's degree from an accredited college or university.
Two or more years of experience in admissions in higher education or customer relations in business.
Ability to meet the minimum requirements of accrediting, state, and federal agencies for education, work experience, and certification/licensing to perform in the stated position.
Knowledge of institutional, accrediting, state, and federal standards, laws, and/or regulations for higher education.
Excellent oral, written, and interpersonal communication skills in a culturally diverse environment.
Facility in using computer technology systems current in higher education.

Responsibilities

Respond to all phone, internet, and in-person inquiries in a timely and efficient manner.
Establish rapport with prospective students in all phone and internet interactions by answering questions about programs, asking pertinent and fact-finding questions, and setting up appointments for face-to-face interviews.
Create a friendly and professional atmosphere during interviews by providing clear, complete, and accurate information about programs and the admissions process in accordance with the policies and procedures of the university.
Present accurate and complete information about the content and length of programs, academic requirements and policies of the university, and the employment and salary prospects for graduates.
Disseminate current advertising and promotional media to prospective students during the admissions process.
Provide student outcomes and other achievements of the university from documents and sources approved by the university administration.
Evaluate the educational and employment background of each prospective student to determine whether the university has a program that is appropriate for the person's academic abilities and goals.
Convey the results of admissions examinations to prospective students and assist in rescheduling retake examinations as necessary.
Coordinate admissions activities with those in other functional areas of the university, including financial aid, student services, and educational programs.
Enter data on leads, return calls, emails, appointments, interviews, completions, enrollments, and other data as required of admissions representatives.
Use all tools available to admissions representatives, including databases, the phone system, software programs, and print media.
Provide feedback to the Director of Admissions about successes, challenges, and areas for continuing improvement of the admissions process.
Establish and meet qualitative and quantitative performance goals to meet the customer service, enrollment, and reporting goals in admissions.
Attend departmental meetings, graduation ceremonies, and other university meetings or events, as required.
Foster an educational environment that is conducive to learning, respect, integrity, teamwork, and professionalism.
Adhere to the requirements of accrediting, federal, and state agencies as well as the policies and procedures of the university.
Provide outstanding customer service to all constituencies and partners of the university.
Perform other duties as assigned by the Chief Executive Officer/President of the university.
Maintain acceptable level of performance as measured by supervisor and student evaluations, as applicable.
Continue progress on meeting professional, departmental, and university goals.