Admissions Representative

MaineGeneral Health•Waterville, ME

About The Position

This role supports a smooth, professional admission experience for patients and families by completing registration and financial clearance tasks, coordinating information with clinical teams, and making sure all required details are accurate and ready before care begins. The work combines customer service, attention to detail, and collaboration with multiple departments across the hospital. You’ll meet with patients or caregivers before or after admission to collect needed information, explain the steps involved, and answer questions with clarity and care. You’ll be in regular communication with provider offices, nursing staff, and other internal partners to confirm the right information, coordinate admission details, and support safe and efficient patient placement. The job includes verifying insurance benefits, obtaining authorizations when needed, checking medical necessity, and collecting co-pays, deductibles, and coinsurance. If a patient needs additional financial assistance or guidance, you’ll connect them to our financial counseling team. You’ll ensure all demographic, billing, and clinical information is entered accurately and on time to support both patient care and billing. This position is a strong fit for someone who enjoys helping others while working with accuracy and clear communication in a healthcare setting. If you take pride in being thorough, calm, and supportive while handling important details, we’d like to hear from you.

Responsibilities

Completing registration and financial clearance tasks
Coordinating information with clinical teams
Collecting needed information from patients or caregivers
Explaining the steps involved in admission and answering questions
Communicating with provider offices, nursing staff, and other internal partners
Verifying insurance benefits and obtaining authorizations
Checking medical necessity
Collecting co-pays, deductibles, and coinsurance
Connecting patients to financial counseling
Ensuring accurate and timely entry of demographic, billing, and clinical information