Admissions Representative

Axiom Care•Phoenix, AZ

2d•Hybrid

About The Position

The Admissions Representative helps coordinate the admission of clients into various Axiom treatment programs by taking inbound calls from and making outbound calls to those who are affected by addiction, their family members, or Axiom’s referral partners. He/she helps determine the best course of action for the affected individual, and if treatment is warranted, facilitate their entry into an Axiom program, coordinating with facility staff. This is a hybrid position; the initial training will be in office for at least 2 weeks. This role may require occasional on-site presence, approximately 1–2 days per month. We are hiring for two shifts: These shifts are: 4 days x 10 Hours (Sunday 12:00 pm to 10:00 pm, Monday - Wednesday 1:00 pm to 11:00 pm) (Wednesday - Friday 1:00 pm to 11:00 pm, Saturday 12:00 pm to 10:00 pm) At Axiom Care, we pride ourselves on offering a real path to recovery from addiction to underserved populations such as those with low incomes and the prison re-entry population. We achieve this by offering multiple levels of care along with medical services, evidence-based professional counseling, case management, housing, employment assistance, and more throughout the Phoenix metro area.

Requirements

Ability to maintain unwavering compassion and empathy over the phone is a must.
Proficiency with Microsoft Office (Word, Excel, Outlook) required.
Ability to multitask, work well under pressure, and turn on a dime, as necessary.
Motivated, passionate hard-worker, and self-starter.
Ability to read and interpret written information; write clearly and informatively.
Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; and participates in meetings.
Excellent computer-based and telephonic skills.
Exceptional customer service skills.
Ability to strategize, persuade and negotiate.
Strong goal setting skills and goal achievement history.
Ability to multi-task and successfully prioritize workload.
Excellent problem solving and decision-making skills.
At least one year personal or professional experience in substance abuse treatment and recovery preferred.
At least one year in customer service or sales preferred.
High School Diploma or GED preferred.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Nice To Haves

Bilingual (English-Spanish) a plus

Responsibilities

Answer all inbound calls promptly.
Compassionately assess caller’s situation and need for treatment.
Verify insurance benefits – help coach prospective client or their families through AHCCCS enrollment if needed.
Utilize independent judgement to determine whether callers are willing and able to attend treatment and are a fit for an Axiom Care program. Refer to a local partner facility if necessary.
Log all relevant call and referral information.
Follow-up with previous callers and referral sources whenever possible.
Build and maintain strong working relationship with company stakeholders and referral sources.
Create initial medical record for incoming clients.
Coordinate all intakes with facility managers to ensure a seamless entry into treatment.
Participate in marketing and outreach programs events designed to help educate those in the community about the services Axiom offers including but not limited to conferences, trade shows, visits to referral partners, etc.
Assist in crisis situations and provide interventions based on training and experience when necessary
Work closely with colleagues and other departments to maintain knowledge about current program offerings and availability
Participate in team meetings, handling correspondence, sharing meeting responsibilities, responding to routine requests, and assisting with the collaboration of professional learning and professional development.
Other duties as assigned or necessary to support the program and/or Axiom Care as assigned by management.
As part of Axiom Care’s commitment to Culturally and Linguistically Appropriate Services (CLAS), this position supports efforts to provide inclusive and accessible translation services for clients. Responsibilities may include participating in CLAS-related training, supporting language access initiatives, and promoting cultural sensitivity in day-to-day operations.
As part of Axiom Care’s commitment to Culturally and Linguistically Appropriate Services (CLAS), this position supports efforts to provide inclusive and accessible translation services for clients. Responsibilities may include participating in CLAS-related training, supporting language access initiatives, and promoting cultural sensitivity in day-to-day operations.

Benefits

We take care of our team so you can take care of others. Enjoy medical and dental coverage through Banner|Aetna, vision insurance through EyeMed, a 401(k) with employer match through Principal, tuition reimbursement, generous PTO and sick time, and eight paid holidays—plus added perks like life insurance and wellness benefits.

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