Admissions Representative

Ancora Education•Lewisburg, PA

About The Position

The Admissions Representative is responsible for providing customer service and information to prospective students who are interested in pursuing career education and training. This position is responsible for conducting outbound telephone calls to individuals who have inquired about campus programs of study, meeting with prospective students, answering questions, hosting campus tours, conducting interviews, facilitating enrollments, and participating in new-student orientation. The Admissions Representative will routinely communicate with students throughout their educational experience.

Requirements

ASSOCIATE’S DEGREE IN A RELATED AREA FROM AN ACADEMIC INSTITUTION ACCREDITED BY A REGIONAL OR NATIONAL ACCREDITING AGENCY THAT IS RECOGNIZED BY THE U.S. DEPARTMENT OF EDUCATION
A TRACK RECORD OF BEING SUCCESSFUL IN HIGH-VOLUME CUSTOMER SERVICE SETTING
EXPERIENCE WITH CAMPUSVUE AND/OR VELOCIFY SOFTWARE

Nice To Haves

HIGH SCHOOL DIPLOMA OR EQUIVALENT.
2 YEARS’ EXPERIENCE IN SALES AND/OR CUSTOMER SERVICE.

Responsibilities

Conduct outbound and inbound telephone calls, text, & e-mails; responding timely to all inquiries
Share information with prospective students, within the framework of Ancora Education’s Code of Conduct, state and federal accreditation guidelines
Schedule campus visits for prospective students, conduct campus tours, and facilitate registrations
Follow-up with new students, ensuring their positive transition to being an active student
Contribute to team initiatives and outcomes by Ancora Education’s demonstrated success in collaborating with diverse groups of employees and customers
Strong presentation skills
Ability to deliver consistent levels of energy and enthusiasm
Thrives in an observation/coaching style environment
Pro-active problem-solving skills
Ability to handle frequent interruptions and work independently
Competent in priority setting
Ability to foster creativity
Strong computer software skills, including Microsoft Word and Excel, in addition to industry related software applications