Admissions Representative - Seasonal

Monterey Bay Aquarium•Monterey, CA

8d•$22•Onsite

About The Position

At the Monterey Bay Aquarium, we are passionate about creating an inclusive workplace that celebrates and values diversity. We firmly believe that having a team of diverse backgrounds and voices, working together, increases our capacity to serve our visitors and fulfill our mission. We welcome people from all walks of life into our team and strongly encourage people of color, LGBTQ+ individuals, veterans, and people with disabilities to apply. PLEASE NOTE THAT THIS IS A SEASONAL POSITION WITH START DATES TAKING PLACE ON 4/6/2026, 5/4/2026, 5/9/2026, 5/26/2026, 6/8/2026. This position is set to end on 9/20/2026. Applicants must have at least part-time availability through the end of May and full-time availability beginning in June. Candidates who cannot start full-time immediately must be able to transition to full-time in June. Job Summary: Under direct supervision, play an integral role in supporting the institutional goal of providing superlative on-site visitor experiences that create powerful emotional connections with our diverse guests. Work closely with other team members to welcome, orient, assist, and thank all Aquarium guests and members. Serve a variety of host and cashier roles throughout the aquarium, especially indoors and outdoors around entry and exit points. Perform other duties as required. All work is performed in a highly dynamic environment - facilitating crowds on high volume days and providing individual hospitality on low volume days.

Requirements

Ability to adhere to the Monterey Bay Aquarium Attendance Policy and Service Standards, and the GE Image, Appearance, and Uniform Standards
Ability to demonstrate support for the Monterey Bay Aquarium's Core Values

Nice To Haves

Experience working both independently and as a member of a team
Ability to sustain enthusiastic interactions with both guests and staff throughout each work shift
Experience working with diverse audiences
Ability to work indoors and out for the full duration of the scheduled shift
Ability/comfort proactively approaching guests
Ability to converse in another international language (Spanish, Chinese, Japanese, French, German, Portuguese, etc.)
Ability to work alongside Teen Conservation Leader (TCL) students
Experience working with multiple age groups, both adults and families
Ability to multitask and work positively with interruptions
Comfort with using/learning new technology
Strong communication skills on phone, radio, and email

Responsibilities

Proactively greet guests and engage them in conversation, thank and monitor guests exiting and re-entering the Aquarium and Welcome, and check in, orient, and escort groups through Hovden Way.
Cleary communicate necessary information to assist guests with visit planning, answer questions, and promote aquarium programs/memberships.
Engage guests using hand-held models/live animal tubes, to both capture their attention and orient to the Aquarium spaces and exhibits.
Maintain an ongoing knowledge of the Aquarium's exhibits and programs, as well as common information related to the Monterey area.
Effectively manage queue lines both outside the building and the auditorium while maintaining enthusiastic interactions with guests.
Handle various ticket and membership transactions and follow proper cash handling procedures in both the Main and Membership entrances.
Engage guests throughout the Aquarium via various Guest Experience Operations activities.
Support guests, volunteers, and other staff with safe and efficient exit, check-in, and re-entry procedures during an Emergency Evacuation.
Support other Operations Department workgroups, as well as other Guest Experience Departments (e.g., assist Guest Support Service team with daily tasks, etc.).
Attend scheduled staff trainings and departmental meetings, as well as complete all required training assigned by Supervisors and/or MBA HR and Safety Departments.
Assist with mentoring incoming staff.