Admissions Patient Liaison (Part Time)

Aurora San Diego•San Diego, CA

12d•$21 - $25

About The Position

Intake Patient Liaisons provide customer service and admissions support to patients with substance use and emotional/psychiatric disorders, families, and community partners. They ensure the safety and well-being of patients and carry out general admissions assistance necessary for the assessment and admission of children, adolescents, adults, and older adult patients as assigned. Pay Range: $21/hr. to $25/hr. Work Schedule: Monday and Friday from 3:00 p.m. to 8:30 p.m., in addition to Saturday and Sunday from 12:00 p.m. to 8:30 p.m.

Requirements

Associate’s Degree in health-related field or other related work experience
BLS (Basic Life Support ) Certification for Healthcare Providers - American Heart Association
Experience in a healthcare, medical, or public health setting

Nice To Haves

Bachelor’s in Psychology, Social Work
Experience in a behavioral health setting

Responsibilities

Respond to routine and crisis calls coming into the Intake Department. These may include: program inquiries, scheduling of assessments, direct requests, referrals, and questions from patients, families, or community partners, and crisis calls.
Participate in the pre-assessment process for patients: (a) helps identify patients' problems and needs for services; (b) provides information about programming available at the hospital; (c) utilize and further develop an understanding of psychiatric terminology and diagnoses and demonstrate empathy for patients with unique emotional needs.
Participate in facilitating patient admissions: (a) meet patients in the lobby or with EMS/Law Enforcement and escort the patient to their designated assessment rooms; (b) ensure that patient’s paperwork is complete for clinical team and RNs to review; (c) monitor patients while in their assigned assessment rooms to ensure their safety and address any patient care needs as directed by the Intake clinicians and RNs; (d) communicate information regarding patients' behavior while onsite to the Intake clinicians, RNs, and physicians; (e) maintain communication across departments about patients’ status (with Intake staff, business office, receptionist, and patient unit staff).
Monitoring patients for safety, whether that be for suicidal risk, aggression, or possible elopement.
Maintain patient, program, department, and related documentation.
Carry out clerical and administrative assignments to support patient care and department and organization operations.
Assist with the documentation, data entry, and written/electronic records associated with the admissions process.
Analyze data and complete call reports.
Upholds the Organization's ethics and customer service standards.
Performs related duties, as requested.

Benefits

401K Retirement Plan
Vision Insurance
Dental Insurance
Pet Insurance
Healthcare Spending Account & Dependent Care Spending Account
Life Insurance (Supplemental Life, Term, and Universal plans are also available.)
PTO Plan
Holiday Premium Pay
PTO Cash Out option
Sick Pay
Short and Long-Term Disability (with additional buy-in opportunities)
Tuition Reimbursement
Employee Assistance Program
ID Theft Protection
Employee Appreciation Events
Employee Discount Opportunities