Admissions Operations Specialist

Widener University•Chester, PA

53d•Onsite

About The Position

Reporting to the Director of Undergraduate Admissions, with additional supervision from the Project & Process Manager, the Admissions Operations Specialist supports and analyzes all systems used by Widener University's admission offices (Undergraduate and Graduate & Continuing Studies). This includes Ellucian Colleague (student information system of record), Technolutions Slate (CRM system) and third-party data systems (e.g., Common App, CAS, IData). The Specialist also leads Undergraduate-specific tasks involving, but not limited to, Niche prospecting & 3E report building.

Requirements

Bachelor's degree.
1-2 years of experience with CRM or data information systems.
Strong organizational, communication, and customer service skills.
Ability to handle multiple tasks, manage time effectively, and meet deadlines.
Attention to detail and a commitment to maintaining data accuracy and confidentiality.

Nice To Haves

Experience in higher education admissions processes and procedures.
Familiarity with Slate CRM and Ellucian Colleague systems.

Responsibilities

Configure, maintain, and improve admissions technology systems and workflows.
Ensure systems align with institutional priorities and operate efficiently.
Design and analyze reports and dashboards to support enrollment strategies.
Deliver actionable insights to admissions leadership and program directors.
Ensure admissions data is accurately reflected in the system of record at the conclusion of each admission cycle.
Manage integrations between Slate, Colleague, CAS, and other platforms.
Serve as liaison with third-party vendors for updates, testing, and data exchange.
Refine communication plans, application review processes, and enrollment workflows.
Enhance operational accuracy, efficiency, and user experience.
Train admissions staff, faculty, and stakeholders on Slate and reporting tools.
Provide ongoing technical guidance and troubleshooting.
Design and optimize strategic processes that support targeted undergraduate admission initiatives, including the Honors Program, 3E prospecting, Niche direct admissions, and other specialized recruitment efforts.
Monitor and resolve data quality issues across admissions systems.
Collaborate with Institutional Research and university leadership on data delivery.
Support enrollment planning and compliance reporting.
Perform other job-related duties as assigned or directed to support departmental needs and align with the mission of Enrollment Management.