Admissions Officer

Fisher College • Boston, MA

347d

About The Position

The Admissions Officer is responsible for recruiting and matriculating qualified candidates for the College's Graduate and Professional Studies (GPS). This role involves providing excellent customer service and support to the entire student body, positively affecting retention and enrollment. The Admissions Officer will report to the Senior Director of Enrollment Management & Administration and will execute a best-practice customer service approach while collaborating with colleagues to ensure full life cycle management of each lead and prospective student.

Requirements

• Bachelor's degree required.
• 2 years of professional sales or customer service experience; college admissions experience is a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Demonstrated ability to write and speak professionally and persuasively.
• Fluency in English.
• Comfortable communicating synchronously via various virtual meeting platforms.
• Proficiency with Microsoft Office Suite.
• Must hold and maintain a valid, unrestricted United States driver's license.
• Ability to work flexible hours, including occasional evenings and weekends.
• Some travel required to support outreach and recruitment efforts.

Responsibilities

• Execute a best-practice customer service approach and collaborate with colleagues to ensure full life cycle management of each lead and prospective student.
• Initiate, generate and update student files and electronic records.
• Monitor lead activity to provide timely response to individual inquiries and initiate proactive outreach to prospective students.
• Develop and implement effective personal strategies for sales and pipeline management.
• Participate in on- and off-campus recruitment and yield events; represent GPS and promote its programs.
• Conduct office appointments, info sessions, webinars, and other on-campus activities.
• Work closely with other Admissions Officers to understand programs, prerequisites, admissions criteria, and related trends.
• Advise prospective students on program offerings and requirements, admission standards and procedures.
• Participate in the evaluation of applicants based on a portfolio of educational, professional, and personal experience.
• Support the Senior Director of Enrollment Management and Administration in monitoring pipeline activities and progress toward targets.
• Contribute ideas and efforts for enhancing marketing, recruitment, and yield activities.
• Assist in the development and updating of the GPS Admissions Policy and Procedure Manual.
• Other duties as may be assigned by the Senior Director of Enrollment Management and Administration.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: Bachelor's degree