Admissions Office Manager

Walden University • Columbia, MD

226d • $61,720 - $111,584

About The Position

Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden offers more than 100 online degree and certificate programs, for students pursuing a bachelor's, master's, doctoral or certificate. Walden University has graduated more than 174,000 students and is accredited by the Higher Learning Commission. We operate on a hybrid schedule with four in-office days per week (Monday-Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

Requirements

• Master's degree required.
• At least 5 years of university advising or university admissions experience, specifically in admissions decisions, policy planning, and operations.
• At least 1-2 years of managerial experience.
• Experience with either transfer or international admission, or both, and the development of comprehensive international recruitment plans.
• Experience with Onyx CRM and Banner.
• In-depth knowledge of and passion for architecture, interior architecture or design is highly desired.
• Ability to work well in an environment where diversity is celebrated both in the workplace and in student population.
• High proficiency in multi-tasking as well as strategic thinking.
• Strong customer service/student service skills in a fast-paced, changing environment required.
• Excellent oral and written communication skills and analytical skills are essential.
• A collaborative and transparent approach to problem-solving.

Responsibilities

• Screen, verify, and review admission files submitted by Enrollment for completeness and accuracy, and make admissions decisions based on university policy.
• Evaluate data on admissions applications and transcript materials, maintaining all files and records systems.
• Prepare official determination regarding admissions and transfer of credit for review.
• Conduct analysis and prepare admission reports; summarizing information for staff on incoming students.
• Help to develop and implement admission policies and procedures as well as maintain regular updates for the academic catalog and student handbook.
• Be the lead in developing and maintaining appropriate systems for making transfer of credit decisions.
• Manage the daily functions of the Admissions team.
• Coach, mentor and help train admissions staff, or other related departments to ensure cohesive business knowledge and processing of admissions tasks.
• Manage the functions related to articulations, transfer agreements, and other partnerships involving credit consideration.
• Serve as liaison to college personnel for academic evaluation; to field representatives for opportunity discovery, to advising for transfer of course credit evaluations; and to other units (Marketing, Bursar, Registrar, etc.) to address and process or operations concerns.
• Partner with Enrollment, Financial Aid, Registrar, Academic Advising, and Academic Leadership on process efficiencies.
• Perform other duties as assigned.
• Comply with all policies and standards.

Benefits

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem's Flexible Time Off (FTO) Policy
• 12 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Educational Services
• Education Level: Master's degree