ADMISSIONS MANAGER

UHS • Orlando, FL

84d

About The Position

University Behavioral Center, a subsidiary of Universal Health Services, Inc. (UHS), is committed to providing intensive mental health services to children, adolescents and adults as well as detox and substance abuse programs for adults. Our mental health facility provides safe and effective inpatient treatment to assist individuals in leading more productive and fulfilling lives. The facility is located on a beautiful 14-acre campus in Orlando, Florida, and includes 112 licensed beds. University Behavioral Center is looking for a dynamic behavioral health professional who is dedicated and passionate about providing quality services and care to our community. Under the direction of the Director of Intake, the Intake Manager assures smooth and orderly admissions into the hospital. Receives incoming admission inquiry calls, assesses patients for admission, and makes appropriate referrals. The Manager also participates in staff evaluation, shift leadership, and provides task assignment and accountability necessary to complete all admissions related duties for their shift.

Requirements

• Licensed RN in the State of Florida
• Bachelor's degree required
• At least 3 years of related experience required
• Knowledge of crisis intervention techniques
• Ability to assess the physical, emotional, and psychological needs of patients.
• Ability to determine suitability of admission to the hospital based on clinical and financial criteria.
• Ability to prioritize and assign tasks and hold staff responsible for their completion.
• Ability to utilize computer generated reports to analyze data and make decisions.
• Ability to make independent and responsible decisions.
• Good knowledge of admitting and insurance verification.
• Must have ability to work under stressful circumstances with frequent interruptions.
• Effective verbal and written communication skills are required to communicate with patients, families, referral sources, community agencies, and staff.
• Knowledge of telephone etiquette is required.
• Must be able to interact with patients, physicians, families and hospital personnel in a professional and courteous manner.

Responsibilities

• Assist the Director of Admissions with managing the overall function of the admissions department.
• Supervise admission staff.
• Provide ongoing training, coaching, and professional development to ensure staff competency and adherence to best practices.
• Serve as acting Director in their absence.
• Oversee the intake and assessment process to ensure prompt and accurate evaluation of patients seeking behavioral health services.
• Coordinate with clinical, medical, and administrative departments to facilitate smooth patient transitions.
• Monitor daily admissions activity, including inquiry call volume, conversion rates, and occupancy trends.
• Support after-hours admissions protocols and ensure adequate coverage and responsiveness.
• Ensure all admissions documentation is accurate, timely, and compliant with local, state, and federal regulations.
• Generate and analyze reports on admissions metrics.
• Identify trends and make recommendations to improve patient access and service delivery.
• Assist in achieving department and facility goals, including census targets.
• Serve as a liaison between the admissions department and other departments.
• Maintain effective communication with referral sources, patients, families, etc.
• Participate in management meetings and strategic planning discussions.

Benefits

• Competitive Compensation
• Excellent Medical, Dental, Vision, and Prescription Drug Plan
• 401(K) with company match and discounted stock plan
• Long and Short-term Disability
• Flexible Spending Accounts; Healthcare Savings Account
• Life Insurance
• Career development opportunities within the company
• Tuition Assistance
• Rewarding work environment – Enjoy going to work every day!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees