Admissions Manager

ALTER MANAGEMENT•Dana Point, CA

19d•$90,000 - $100,000•Onsite

About The Position

Admissions Manager | Dana Point, CA Alter Behavioral Health is an adult mental health treatment provider with a network of upscale inpatient residential facilities in Orange County and San Diego. At Alter Behavioral Health, the Admissions Manager is vital to connecting clients with the care they need, overseeing the entire admissions process from inquiry to intake. This role leads the Admissions team, ensures meticulous verification of clinical and financial eligibility, and drives compliant, efficient transitions into our residential programs. This role is ideal for a results-oriented leader with deep experience in behavioral health admissions and a commitment to compassionate client service.

Requirements

Strong, compassionate leader with experience in behavioral health admissions
Skilled in balancing client care, business objectives, and ethical decision-making
Data-driven and operationally focused with strong problem-solving abilities
Excellent communicator who thrives in a fast-paced, high-impact environment
Collaborative leader who builds strong cross-functional relationships
Bachelor’s degree in Business Administration, Marketing, Psychology, or related field preferred
At least three (3) years of admissions experience in behavioral health, mental health, or SUD settings
At least one (1) years of leadership experience in a behavioral healthcare environment
Strong knowledge of admissions processes, insurance verification, and client intake workflows
Valid California Driver’s License required
CPR & First Aid certification required (or ability to obtain prior to start)
Must pass Live Scan fingerprint clearance
Must be legally authorized to work in the United States
Ability to work flexible hours, including occasional evenings, weekends, or holidays as needed
Prolonged periods of sitting and working on a computer
Occasional travel between facilities as needed
Ability to operate standard office equipment and systems

Nice To Haves

Experience in residential treatment or higher levels of care
Familiarity with EMR systems (Kipu) and admissions platforms (Dazos)
Experience managing call center operations or intake teams
Strong understanding of payer sources and reimbursement models

Responsibilities

Lead and supervise Admissions Coordinators managing client intake and admissions processes
Ensure all interactions reflect compassion, professionalism, and ethical standards
Collaborate with Clinical Directors to ensure appropriate placement and continuity of care
Refine workflows and processes to improve efficiency and client experience
Oversee admissions operations and call center performance
Track and analyze key performance metrics and referral data
Develop departmental goals, KPIs, and performance benchmarks
Partner with operations leadership to improve cross-department coordination
Oversee insurance verification and authorization processes
Partner with billing teams to support clean claims and resolve financial issues
Forecast revenue based on reimbursement trends and payer mix
Ensure department operates within budget and identifies cost efficiencies
Collaborate with marketing teams to support admissions growth strategies
Strengthen relationships with referral sources and community partners
Ensure consistent communication and alignment between admissions and marketing
Support outreach efforts to expand referral networks
Lead, coach, and develop a high-performing admissions team
Set performance expectations and provide ongoing feedback and development
Manage staffing, scheduling, and departmental coverage needs
Act as liaison between executive leadership and admissions team