About the position
The position involves assisting in the information gathering, education, and form completion aspects of patient intake, admissions, and transition to care. The role requires developing a consultative relationship with assigned accounts through effective customer contacts and presentations. Evaluating patients for potential hospice appropriateness, obtaining agreement for admission of referred patients, and maintaining clinical and professional competence are key responsibilities. The position also emphasizes the importance of developing effective relationships with senior management, admissions, and patient care colleagues, along with other duties as assigned.
Responsibilities
- Assist in the information gathering, education, and form completion aspects of patient intake, admissions, and transition to care.
- Develop a consultative relationship in assigned accounts by making effective customer contacts and presentations.
- Evaluate patients for potential hospice appropriateness as ordered by the physician.
- Obtain agreement for admission of referred patients and families who meet admission criteria.
- Maintain clinical and professional competence with emphasis on expertise in clinical appropriateness and pain and symptom management.
- Take the initiative in developing effective relationships with senior management, admissions, and patient care colleagues.
- Perform other duties and responsibilities as assigned.
Requirements
- Knowledge of the principles of the education and consultative process.
- Ability to support education activities with referral sources.
- Ability to communicate effectively with customers individually and in group settings.
- Knowledge of clinical manifestations of diseases and ability to learn VITAS pain and symptom management guidelines.
- Ability to use VITAS information system and mobile technology platforms.
- Must be able to plan and prioritize responsibilities to maximize business results.
- Must be able to utilize independent judgment and discretion to manage a territory.
- Demonstrated capacity to learn clinical knowledge as well as VITAS pain and symptom management guidelines.
- Reliable means of transportation.
Nice-to-haves
- Previous healthcare sales or service experience preferred.
- Previous hospital, physician practice, LTC or ALF experience preferred.
- Strong presentation skills.
- Excellent interpersonal skills.
