Admissions Lead - LEGOLAND Discovery Center San Antonio
About The Position
Be the first smile. Lead the fun—one awesome guest at a time. 🧱🎉 At LEGOLAND Discovery Center San Antonio, our Admissions Shift Leads help create memorable first impressions for every family that steps into our colorful, creative world. This hands-on leadership role is perfect for emerging leaders who love being on the floor, supporting their team, and setting the tone for an exciting day of play and discovery 🌈🎟️ As an Admissions Shift Lead, you’ll combine guest interaction with real-time leadership—coaching team members, managing guest flow, and jumping in wherever needed to keep the experience fun, safe, and seamless. In a fast-paced, energetic environment, you’ll build your leadership skills while helping families kick off an unforgettable LEGO-filled adventure 🧱✨
Requirements
- A high school diploma or GED (college coursework or degree preferred) 🎓
- At least six months of experience in attractions, entertainment, hospitality, retail, or other guest-facing environments 🏰
- Previous experience leading, training, or mentoring team members 🧑🏫
- Strong communication skills with a positive, enthusiastic leadership style 💬😊
- A genuine passion for creating playful, memorable experiences for families 💕
- Comfort using point-of-sale systems and basic technology 💻💳
- The ability to stay organized, calm, and guest-focused in a fast-paced environment 🧠⚡
- Flexible availability, including weekends, holidays, and peak seasons 📆🎄
Responsibilities
- Lead daily Admissions operations to ensure safe, efficient, and guest-ready entry 🎟️🛟
- Assign, guide, and support front-line hosts throughout each shift 🗂️💬
- Actively manage queues and guest flow during busy periods ⏱️➡️
- Lead by example by stepping into host positions when needed 🌟
- Deliver outstanding guest service and confidently handle guest recovery situations 😊🛠️
- Uphold all health, safety, and operational standards 🧼⚠️
- Coach, motivate, and recognize team members to drive engagement and performance 🎉👏
- Support training across safety procedures, retail standards, and profit protection 📚🛒
- Partner with other departments to resolve issues quickly and maintain a seamless guest experience 🔄🤝
- Assist with scheduling, inventory, stocking, and team engagement 📅📦
Benefits
- Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
- Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
- Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
- Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
- 401(k) Savings Plan: Build your future with our company-matched retirement program.
- Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
- Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
