Admissions Intake Coordinator / Behavioral Health Technician (BHT)

Zinnia Health•Exeter, RI

1d•Onsite

About The Position

Zinnia Health is a fast-growing integrated healthcare company that values its employees and cares for its clients. This dual-role position as an Admissions Intake Coordinator/Behavioral Health Technician (BHT) in a Substance Abuse Treatment Facility involves assisting individuals on their journey to recovery from substance abuse. The role provides direct client care and oversees the intake process for new admissions, ensuring all required documentation is completed accurately and timely, and that quality standards are maintained. The Intake Coordinator will also audit charts for compliance and follow up with BHTs to ensure the intake process is completed correctly. While this role operates during business hours, coordination with evening/weekend staff is expected for after-hours intakes.

Requirements

Must pass mandatory pre-employment screenings, check, and tests
Has CPR and First Aid certifications
Have or be able to be taught an acute understanding of counseling and other treatment procedures for alcoholism and drug and addiction-related problems
Have or be able to be taught knowledge of regulations concerning alcoholism and drug addiction treatment
Have or be able to be taught knowledge of alcoholism and drug addiction and treatment procedures for such illnesses

Nice To Haves

High school diploma or GED

Responsibilities

Follow company policies, procedures, and protocols
Provide day-to-day supervision, support, and structure for clients in the program
Monitor and document client behaviors, safety concerns, and engagement in services
Assist with daily routines, transitions, and provide crisis support as needed
Communicate client needs and observations to the clinical and nursing teams
Answering local phone lines in between intakes
Serve as the initial point of contact for incoming clients during regular hours, providing a welcoming and professional introduction to the program
Conduct intake assessments and complete all required documentation and consents
Coordinate with nursing, admissions, and clinical teams to ensure efficient client onboarding
Audit intake charts for completeness, accuracy, and compliance with policy
Provide feedback and follow-up with BHTs regarding missing or incomplete documentation
Track trends in charting errors and collaborate with leadership to improve training and processes
Assist in maintaining high standards of documentation and regulatory compliance across the intake process
Support after-hours staff by reviewing documentation the next business day and ensuring continuity