Idlewild and SoakZone: Admissions & Guest Services Lead

Herschend • Ligonier, PA

3d • Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Admissions & Guest Services Department is responsible for delivering amazing customer service and maintaining exceptional first impressions for both prospective and existing guests. The Admissions & Guest Services Lead oversees the day-to-day operations of the Admissions & Guest Services department and trains team members in the areas of guest services, general park knowledge, passes and tickets, and point of sale procedures. This position also assists with scheduling Admissions & Guest Services hosts and assists with addressing any guest concerns at the main gate or Guest Services. The ideal candidate will be friendly, have strong communication skills, and have a knack for exceptional customer service. We are currently looking for a: Idlewild and SoakZone: Admissions & Guest Services Lead Roles & Responsibilities:

Requirements

• Must be at least 18 years of age to comply with Pennsylvania Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Ability to follow direction, multi-task, and work as part of a team as well as independently
• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
• Subject to frequent exposure to outdoor areas of the park
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to frequent interruptions and requests that may require reprioritization of activities
• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Nice To Haves

• Previous related work experience in a similar role preferred but not required

Responsibilities

• Assist with the daily supervision of the Admissions & Guest Services team and any other assigned departments
• Lead by example, attitude, and as a representation of Idlewild and SoakZone core values
• Act as an approachable mentor and coach to all assigned team members
• Become knowledgeable of performing the essential duties of all admissions and front gate positions and backfill these positions when needed
• Participate in new-hire orientation and training activities for all assigned employees
• Ensure that all required meal and other breaks are being given in accordance with Pennsylvania law
• Assist with team scheduling and timekeeping activities
• Welcome guests to the park in a warm and friendly manner.
• Courteously assist guests with questions and complaints
• Sell and collect tickets and season passes.
• Ensure that all Admissions & Guest Services policies and procedures are being followed (e.g. entry/exit, bag checks, etc.)
• Utilize Point of Sale (POS) equipment to accurately record financial transactions
• Maintain a clean work Main Gate operation (wiping down counters, vacuuming, sweeping, picking up trash, etc.) to maintain a great first impression for incoming guests
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.
• Assist Guest Services as needed
• All other duties assigned by leadership

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Idlewild and SoakZone on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed