Idlewild and SoakZone: Admissions & Guest Services Host

Herschend • Ligonier, PA

2d • Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Admissions & Guest Services Department is responsible for delivering amazing customer service and maintaining exceptional first impressions for both prospective and existing guests. Admissions & Guest Services Hosts are responsible for duties such as greeting guests, selling and redeeming admission tickets and passes, processing season passes, and assisting guests with service requests. The ideal candidate will be friendly, have strong communication skills, and have a knack for exceptional customer service. We are currently looking for a: Idlewild and SoakZone: Admissions & Guest Services Host Roles & Responsibilities:

Requirements

• Must be at least 16 years of age to comply with Pennsylvania Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Ability to follow direction, multi-task, and work as part of a team as well as independently
• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more
• Subject to frequent exposure to outdoor areas of the park
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to frequent interruptions and requests that may require reprioritization of activities
• Ability to read, write, and speak fluent English

Nice To Haves

• Previous related work experience in a similar role a plus but not required
• Spanish or other bilingual language skills are a plus.

Responsibilities

• Welcome guests to the park in a warm and friendly manner.
• Courteously assist guests with questions and complaints
• Measure height of all persons entering the park as they purchase tickets; enforce any height restrictions that the park may have
• Sell and collect tickets and season passes.
• Utilize Point of Sale (POS) equipment to accurately record financial transactions
• Scan all passes, tickets, and wristbands to ensure accurate attendance and valid guest entry
• Issues any additional materials, promotions, or souvenirs to each pass holder as they enter
• Check guests’ bags to ensure no prohibited items are brought into the park
• Monitor all guests exiting and re-entering the park
• Serve as primary point of contact for all general park questions and inquiries
• Convey park information, policies, and procedures to guests and other hosts in a timely, accurate, professional manner
• Courteously assist guests with questions and complaints via in-person, telephone, or email communications
• Deescalate guest concerns with a positive attitude
• Direct and transfer department specific requests to the appropriate manager
• Monitor all park communication including incoming calls and radio traffic
• Maintain a clean work Main Gate operation (wiping down counters, vacuuming, sweeping, picking up trash, etc.) to maintain a great first impression for incoming guests
• Replenish Park maps while maintaining a clean work area
• Ensure that park rental items do not leave the park (e.g. strollers, wheelchairs, and ECV.)
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.
• Assist in other departments as needed
• All other duties assigned by leadership

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Idlewild and SoakZone on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed