Admissions Enrollment Assistant

Community College System of New Hampshire•Laconia, NH

1d•Onsite

About The Position

Provides general clerical and customer service support to prospective and current students regarding admissions, registration, financial aid and student account/payment policies and processing through Lakes Region Community Colleges Welcome Center. This position will report to the Director of Admissions and Enrollment. This is a year-round position working 25 hours per week non-benefitted. Interested applicants should apply via our website at https://www.lrcc.edu/about/employment-opportunities/ ACCOUNTABILITIES: Acts as the first point of contact for college campus through walk-ins, phone and email general inquiries. Provides a welcoming and supportive environment for students and guests of the college. Assists prospective and current students with basic admissions, financial aid, registration/enrollment, and billing questions and makes referrals for advising, counseling and other college services, as maybe needed. Provides support and instructions to students on the proper usage of Web tools including but not limited to Target X applications, Student Information System (SIS), email, online payment plans, FAFSA, Navigate and Canvas. Acts as the first point of contact for student financial aid inquiries; handles all financial aid inquiries addressed to the college website and dedicated voicemail. Assist students with the completion of FAFSA, payment plans, scholarships, and applications as needed. Works collaboratively and refers complex financial aid, admissions, student payment or registration matters to the appropriate CCSNH and college resources for resolution. Provides general clerical and technical support including filing, data entry, and tracking student documents related to admissions, registration, financial aid and billing, utilizing SCT-Banner and other MS software products. Connects students and provides assistance scheduling appointments for campus tours, admissions meetings, open houses, orientation and enrollment/onboarding meetings. In coordination with Director of Admissions and the Admissions Recruiter, may send communication emails and messages to prospective students following prescribed procedures and communication plans. Assists with the planning of and participation at college events such as open houses, orientations, and other recruitment events. Maintains knowledge/function of other administrative offices and college departments. Complies with all college, system, state and federal rules and regulations. Other duties as assigned.

Requirements

High School diploma or equivalent credential. Each additional year of approved formal education may be substituted for one year of required work experience.
Five years of experience in administrative support, customer service and/or data processing. Each additional year of approved work experience may be substituted for one year of required formal education.

Nice To Haves

Associates degree.
Extensive experience in the use of databases and PC-based software, including MS Office Suite and Banner, preferred.
Experience working within financial aid.

Responsibilities

Acts as the first point of contact for college campus through walk-ins, phone and email general inquiries.
Provides a welcoming and supportive environment for students and guests of the college.
Assists prospective and current students with basic admissions, financial aid, registration/enrollment, and billing questions and makes referrals for advising, counseling and other college services, as maybe needed.
Provides support and instructions to students on the proper usage of Web tools including but not limited to Target X applications, Student Information System (SIS), email, online payment plans, FAFSA, Navigate and Canvas.
Acts as the first point of contact for student financial aid inquiries; handles all financial aid inquiries addressed to the college website and dedicated voicemail.
Assist students with the completion of FAFSA, payment plans, scholarships, and applications as needed.
Works collaboratively and refers complex financial aid, admissions, student payment or registration matters to the appropriate CCSNH and college resources for resolution.
Provides general clerical and technical support including filing, data entry, and tracking student documents related to admissions, registration, financial aid and billing, utilizing SCT-Banner and other MS software products.
Connects students and provides assistance scheduling appointments for campus tours, admissions meetings, open houses, orientation and enrollment/onboarding meetings.
In coordination with Director of Admissions and the Admissions Recruiter, may send communication emails and messages to prospective students following prescribed procedures and communication plans.
Assists with the planning of and participation at college events such as open houses, orientations, and other recruitment events.
Maintains knowledge/function of other administrative offices and college departments.
Complies with all college, system, state and federal rules and regulations.
Other duties as assigned.