Admissions Director (Facility)

American Addiction Centers•Hollywood, FL

About The Position

If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at AAC, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional comp and strong benefits include company matching 401K, medical, dental, vision and life insurance. We are looking for our future leaders, who are not only going to fill the qualifications for this job description, but who are going to exceed expectations. Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit. The Admissions Director is responsible for overseeing all initial intakes, admissions, screenings, and assessments, managing the program census, supervising and scheduling intake staff, diagnosing the admitting substance use disorder, assigning clients to therapists’ caseloads, verifying insurance benefits, obtaining pre-authorizations and submitting necessary documentation to insurance carriers to obtain funding for appropriate levels of care.

Requirements

Master’s Degree in Social Work, Counseling Psychology, Clinical Psychology or Social Services required.
Licensed counselor required LMFT, LCSW or LPC , LMSW
Must have management experience in Admissions Department.
Five years’ experience working in crisis or call center environment, inbound and outbound sales calls or 2-3 years of equivalent experience in a complex healthcare/sales/customer service environment is required.
Equivalent experience includes one or all the following: use of a CRM system (preferably Salesforce), Call Center phone queue experience, direct customer contact via phone or face-to-face, etc.
Strong healthcare/behavioral health (i.e. psychology, nursing, social work, etc.) knowledge and skills preferred
Demonstrate competency with ASAM criteria or comparable SUD treatment methodologies include dual diagnosis.
Familiarity with insurance company processes and pre-authorization processes.
Excellent problem solving and decision-making skills

Responsibilities

Lead a team of Admissions Consultants to efficiently answer, initiate and handle inquiries from clients and support group members referred to AAC via methods including but not limited to: inbound calls, outbound calls, web inquiries, and online chat inquiries.
Lead the admissions process, including but not limited to: explaining services and related costs, conducting telephonic intake screenings to assess the client’s situation, and processing payments for a client’s treatment
Deliver with the Admissions Consultants team the highest quality, customer service standards of care and productivity for internal and external clients
Provide clear direction to Admissions Consultants with emphasis on improving systems and how to effectively follow-up with pending leads
Create and execute the leadership development plan for all Admissions Consultants
Manage the day-to-day activities of the Admissions Consultant team with their effective use of soft skills, including but not limited to: active listening, questioning techniques, building rapport, voice and para-verbal communication, empathy and motivational interviewing
Deliver improved, quantifiable results on scripting changes, individual performance and team performance
Assist in recruiting, training and developing top level talent in the department
Attend and participate in team meetings and ongoing training & development opportunities
Partner with multiple departments to ensure overall achievement in the mission of AAC including but not limited to: Billing, Insurance, Outside Business Development, and Facility staff
Effectively communicate and educate the Admissions Consultants on specific features and benefits a facility provides based on the clinical needs of a client
Adhere to American Addiction Centers admission guidelines, federal regulations, and company policies and procedures
Responsible and accountable for managing direct reports
Preparation and presentation of performance evaluations
Provides objective feedback to employees
Makes appropriate compensation recommendations, if applicable
Provides appropriate training for department and hold staff accountable for attending required training
Holds interviews for vacant positions and makes appropriately selects candidates to fill open positions
Responsible for recommending and ensuring regulatory staffing patterns & managing annual budget.
Monitors adherence to company and department policies, procedures and practices
Creates and supports a positive, professional, team-oriented, harassment free work environment by understanding and complying with the company’s policies
Other Job Duties – As Assigned