Admissions Director

Country Drive Post Acute•Fremont, CA

About The Position

As the Admissions Director, you will manage the center customer flow process, (referrals and admissions) including community sales, referral management, and admission sign-in, through post-admission utilizing the Core Operating System (PCC). You will help meet census goals by working with the center’s interdisciplinary team and HealthCare Area entities to coordinate customer flow into and through the nursing center. You will guide the center sales program which ensures strong customer, referrer, and payor satisfaction; appropriate market penetration; positive public image; maximization of center QMix and Average Daily Census (ADC) goals. Assess inquiries when necessary and respond to referrers based on protocol, communicate admission decision and ensure positive admission experience for customer and family. Ensure an immediate response to CareLine, phone, fax, and walk-in inquiries and referrals and notifiy Administrator, RDSM and CareLine Manager of barriers. Coordinate tours and sales process with customers, families and referrers, either personally or through Admissions Designee. Conduct follow-up on all inquiries which have not yet been converted to admissions. Identify, train, and schedule the Center Admissions Team. Ensure proper completion, signing and distribution of paperwork in accordance with Admission Sign-In policy and procedure. Meet with family and customers upon admission and ensure appropriate preparation of room and introduction to nursing staff on unit. Ensure comprehensive and accurate gathering and documentation of customer data in PCC which will enhance appropriate placement and coordination within a HealthCare Center. Maintain thorough knowledge of medical, social and financial information relating to Elder Care. Work with Administrator/Regional Director of Sales and Marketing and appropriate staff to ensure consistent, effective admissions, discharge and transfer meetings. Review performance statistics including customer flow, pending and lost inquiries, denials, hospital discharges and sales activity. Facilitate sales opportunities for referring hospitals by identifying, initiating, nurturing and maintaining contact with physicians, social workers, discharge planners as it relates to individual center as well as center cluster; work with Administrator and Regional Marketing to follow up, as needed. Stay abreast of services available within the center and throughout Health Care in order to serve as liaison with the center to hospital discharge planners, utilization review nurses, physicians, and other professionals to assist in efficient use of center and alternate care setting within HealthCare. Develop and implement long-range and short-term sales plans. Coordinate and participate in presentations about the center or other appropriate healthcare topics to hospitals, physicians, and other potential referral sources. Put Customer Service First: Ensure that customers and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals’ needs and rights.

Requirements

Minimum of three (3) years' experience in a healthcare setting.
Ability to adjust work schedule based on centers’ business needs, specifically incoming admissions.

Nice To Haves

Minimum of two (2) years college education in the field of health care administration, business management, and/or marketing or public relations preferred.
Microsoft Office: 1 year (Preferred)
Customer service: 1 year (Preferred)

Responsibilities

Manage the center customer flow process, (referrals and admissions) including community sales, referral management, and admission sign-in, through post-admission utilizing the Core Operating System (PCC).
Help meet census goals by working with the center’s interdisciplinary team and HealthCare Area entities to coordinate customer flow into and through the nursing center.
Guide the center sales program which ensures strong customer, referrer, and payor satisfaction; appropriate market penetration; positive public image; maximization of center QMix and Average Daily Census (ADC) goals.
Assess inquiries when necessary and respond to referrers based on protocol, communicate admission decision and ensure positive admission experience for customer and family.
Ensure an immediate response to CareLine, phone, fax, and walk-in inquiries and referrals and notifiy Administrator, RDSM and CareLine Manager of barriers.
Coordinate tours and sales process with customers, families and referrers, either personally or through Admissions Designee.
Conduct follow-up on all inquiries which have not yet been converted to admissions.
Identify, train, and schedule the Center Admissions Team.
Ensure proper completion, signing and distribution of paperwork in accordance with Admission Sign-In policy and procedure.
Meet with family and customers upon admission and ensure appropriate preparation of room and introduction to nursing staff on unit.
Ensure comprehensive and accurate gathering and documentation of customer data in PCC which will enhance appropriate placement and coordination within a HealthCare Center.
Maintain thorough knowledge of medical, social and financial information relating to Elder Care.
Work with Administrator/Regional Director of Sales and Marketing and appropriate staff to ensure consistent, effective admissions, discharge and transfer meetings.
Review performance statistics including customer flow, pending and lost inquiries, denials, hospital discharges and sales activity.
Facilitate sales opportunities for referring hospitals by identifying, initiating, nurturing and maintaining contact with physicians, social workers, discharge planners as it relates to individual center as well as center cluster; work with Administrator and Regional Marketing to follow up, as needed.
Stay abreast of services available within the center and throughout Health Care in order to serve as liaison with the center to hospital discharge planners, utilization review nurses, physicians, and other professionals to assist in efficient use of center and alternate care setting within HealthCare.
Develop and implement long-range and short-term sales plans.
Coordinate and participate in presentations about the center or other appropriate healthcare topics to hospitals, physicians, and other potential referral sources.
Put Customer Service First: Ensure that customers and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals’ needs and rights.