Admissions & Customer Experience Representative

U.S. Career Institute • Fort Collins, CO

2d • $20 • Hybrid

About The Position

At U.S. Career Institute, we don’t just enroll students—we help people take the first step toward a better future. As a leader in online career training for over 40 years, we’re looking for a driven, high-energy Admissions & Customer Experience Representative to join our hybrid-remote team.

If you’re passionate about helping others, thrive in a fast-paced environment, and enjoy meaningful conversations that can change lives, this role is for you.

Requirements

• 1–2 years of customer service or sales experience
• Strong communication skills—both written and verbal—with excellent grammar and professionalism
• Ability to thrive in a high-volume, fast-paced call center environment
• Strong organizational skills with the ability to multitask and adapt to changing priorities
• A collaborative mindset and the ability to work both independently and as part of a team
• A genuine passion for helping people achieve their goals

Responsibilities

• Be the first point of connection for prospective students—guiding them through their education journey via inbound and outbound calls, email and SMS Texting
• Respond to inquiries and manage leads using our CRM system with accuracy and care
• Clearly communicate program details, career outcomes, and enrollment steps
• Ensure all interactions align with federal, state, accreditation, and institutional guidelines
• Build trust with prospective students by delivering a supportive, informative, and positive experience

Benefits

• Remote work flexibility with occasional in-person trainings
• Daytime schedule, Monday–Friday
• Starting pay: $20/hour minimum
• Comprehensive benefits package including health, dental, vision, and 401(k)
• The opportunity to make a real difference in people’s lives every day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed