Admissions Counselor, The Fuqua School of Business

Duke Careers•Durham, NC

About The Position

The Admissions Counselor (level 10) provides administrative support, project management and coordination of admissions functions. This position works closely with recruiters to support their efforts to execute marketing and outreach strategies, counsel prospects/applicants, respond to inquiries, and coordinate interview and open house logistics. S/he also coordinates with the entire Admissions team to provide support as needed. At Duke University and the Fuqua School of Business, you will join a mission-driven institution committed to excellence, collaboration, and impact. We offer a dynamic work environment, opportunities for professional growth, and the chance to help shape the future of global business education.

Responsibilities

Assist the team in the implementation of admissions processes and practices
Work with the on-campus program coordinator on the planning and execution of special on-campus programs such as Open Houses, Information Sessions, Interviews, and Yield Events.
Work with the off-campus program coordinator to support the logistics for Admissions staff traveling to domestic and international events.
Travel to events domestically and internationally.
Participate in phone and e-mail campaigns to help answer standard questions and connect prospects to recruiters for follow up and qualifications. Provide exceptional customer service
Assist in reading files
Efficiently manage daily, weekly, and monthly leads in CRM system and provide Admissions Officers for follow-up.
Assist in monitoring social media/blogs such as Facebook groups, YouTube, Instagram, LinkedIn, etc.
Research new sources of leads based on target audience demographics; conduct benchmarking and keep abreast of competitor offerings/promotional tactics to share with Admissions staff and to generate new ideas for outreach and recruitment (across all programs)
Support the coordination and outreach efforts to engage alumni and students, and involve them in the Admissions process as appropriate
Assist in communication initiatives that assist with enrollment goals.
Continuously review processes and procedures to ensure the most relevant practices are being used.
Help coordinate logistics for Virtual Information Session events (across all programs)
Support Admission Officers and conduct additional duties as needed