Admissions Counselor Acute - Weekends

Acadia Healthcare•Apopka, FL

23h

About The Position

Acadia Healthcare is a leading provider of behavioral healthcare services across the United States. Acadia operates a growing network of 250 plus behavioral healthcare facilities with approximately 11,100 beds in 39 states and Puerto Rico. With more than 23,000 employees serving approximately 75,000 patients daily, Acadia is the largest stand-alone behavioral health company in the U.S. Acadia Healthcare’s purpose is to Lead Care With Light and our mission is to be a world-class organization that sets the standard for excellence in the treatment of mental health and addiction concerns. We strive to maintain our standing as a thought leader in the behavioral healthcare industry, providing treatment that is synonymous with compassion and innovation. Admissions Counselor – Orlando Behavioral Health Hospital - Opening Spring 2026! Acadia Healthcare and Orlando Health have formed a joint venture to develop, construct, and operate a state-of-the-art, two-story, 144-bed behavioral health hospital. This new facility will address the critical need for accessible, high-quality psychiatric care in the Orlando area, expanding the region’s capacity to serve patients across Central Florida. Located in Apopka, Florida, the newly built hospital will provide a comprehensive suite of behavioral health services to meet growing demands. Slated to open in Spring 2026, this hospital will consolidate Orlando Health’s behavioral health services, streamlining and enhancing psychiatric care for the community. Our Admissions Counselors are c linical professionals responsible for facilitating admissions, clinical intake assessments, and utilization review processes to assure continuity for the most appropriate level of care for patients and their benefit/resource utilization. These are 12 hour shifts.

Requirements

Bachelor’s degree in a social services field required (if state allows).
One or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.
Current licensure, as preferred for the area of clinical specialty, as designated by the state in which the facility operates.
CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
First aid may be preferred based on state or facility.

Nice To Haves

Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN preferred.

Responsibilities

Respond to inquiries about the facility within facility policy timeframes.
Ability to develop therapeutic relationships with patients and families.
Perform benefit eligibility to ensure patient benefits are active at the time of admission.
Communicate benefit eligibility to the business office and the patient or significant other.
Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
Coordinate admission and transfer from referral sources and between levels of care within the facility.
Maintain knowledge of milieu management.
Communicate projected admissions to designated internal representatives promptly.
Ensure all clinical information from referral sources or patients (including medical comorbidity information) is received, when possible, prior to patient admission.
Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician and communicate disposition recommendations to the patient or their family.
Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor.
Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.
Admit the patient to the registration and accounting system.
Complete all admission and consent forms with the patient.
Demonstrate a positive, empathetic, and professional attitude toward customers always.  When patient needs are not met, acknowledge and work to resolve complaints.  Recognize that patient safety is a top priority.
When a patient’s needs are not met, acknowledge and work to resolve complaints.  Recognize that patient safety is a top priority.
Coordinate care for patients who are not being admitted and ensure that they receive appropriate follow-up care and referrals.
Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.
Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or by individualized supervision guidelines as needed.
Perform other functions and tasks as assigned.