Admissions Coordinator - Virtual
About The Position
We’re seeking a highly responsive, people-centered Admissions Coordinator to serve as the first point of contact for individuals and families seeking care at Principles Recovery Center (PRC) and Adolescent Wellness Academy (AWA). This role blends customer service, sales, and behavioral health exposure. You’ll be the first voice people hear during some of their most vulnerable moments—guiding conversations with empathy, confidence, and professionalism while keeping the admissions process moving efficiently. If you thrive in fast-paced environments, enjoy connecting with people by phone, and can balance compassion with urgency, this role is a strong fit.
Requirements
- +2 years in admissions, client care, call center, or sales roles (required)
- +1 year in behavioral health, healthcare, or related field (required)
- Strong customer service and sales acumen; confident guiding conversations and managing objections
- Highly organized with the ability to manage multiple conversations and priorities simultaneously
- Tech-savvy (CRM/EMR systems, Microsoft Office)
- Calm, grounded, and emotionally steady under pressure
- Responsive, accountable, and proactive with follow-up
- Collaborative team player with a genuine passion for helping others
Nice To Haves
- Spanish-speaking (preferred)
- Familiarity with behavioral health or local treatment landscape
- Interest in growth within admissions or outreach
Responsibilities
- Serve as the first voice and first impression for incoming calls, emails, and inquiries
- Manage a high volume of inbound calls (60–80/day) with warmth, efficiency, and focus
- Engage prospective clients, families, and referral partners with strong customer service and sales skills
- Ask direct, thoughtful questions while maintaining empathy and professionalism
- Navigate crisis-related and emotionally charged conversations with composure
- Educate callers on next steps, including assessments, tours, and admissions
- Maintain rapid response times across calls, emails, and follow-ups
- Accurately document all activity in CRM/EMR systems
- Collaborate with clinical and operations teams to ensure continuity of care
- Support outreach and referral efforts as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
