Admissions Coordinator

Pinnacle Treatment Centers•Richmond, VA

About The Position

Pinnacle Treatment Centers is a growing leader in addiction treatment services, touching the lives of more than 35,000 patients daily across the nation. Our mission is simple yet powerful: remove all barriers to recovery and transform individuals, families, and communities with treatment that works. As an Admissions Coordinator in our Roanoke location, you will be the first point of contact for patients seeking help. You’ll manage intake services, coordinate care planning, and build referral networks—all while ensuring a smooth and compassionate admission process. Your role is critical in helping patients begin their recovery journey.

Requirements

High School Diploma or equivalent.
Minimum of one (1) year intake/admissions experience, preferably in behavioral healthcare.

Nice To Haves

Undergraduate or graduate degree from an accredited college or university.
Three (3) years of intake/admissions experience in behavioral healthcare.

Responsibilities

Coordinate admissions and discharges for all patients.
Verify benefit eligibility and insurance coverage.
Assist with Utilization Review and billing issues.
Collect co-pays, deductibles, and other fees at admission, during treatment, or at discharge.
Arrange patient payment plans when necessary.
Serve as a liaison to patients regarding insurance benefits and coverage.
Schedule and complete admission assessments and required paperwork.
Attend team meetings and complete all required training on time.
Perform other duties as assigned.