Admissions Coordinator (SUD)

Discovery Behavioral Health•King of Prussia, PA

1d•$24 - $29•Onsite

About The Position

Admissions Coordinator responds to all inquiries related to treatment at Discovery in a professional manner in an effort to achieve a commitment to care from all qualified inquiries and providing appropriate referrals for those who are not.

Requirements

High School Diploma or equivalent
Office etiquette
Excellent computer skills and in particular a high level of proficiency with Microsoft Office (Word, Excel, PowerPoint)

Responsibilities

Follow the checklist to ensure all steps to an admission have been properly taken
Keep referral information up to date and in an accessible location.
Effectively discern if a caller meets initial criteria (within 2-3 minutes)
Efficiently refer caller out to network partners if and when they fail to qualify
Speak passionately about the program while controlling the flow and direction of the call
Ability to efficiently gather pertinent information in initial call while inputting in CRM
Obtain referral and treatment team information
Gather all insurance info and promptly initiate verification process
Properly educate families on levels of care and Medical Necessity noting difference between benefit and authorization
Keep family engaged in communication and informed of next steps
Conduct pre-admission screenings
Gather medical data/records
Gather clinical data and treatment team information
Identify clinical or medical red flags and alert appropriate personnel
Obtain appropriate approvals when indicated (medical, clinical, etc.)
Achieve permission/initiate Single Case Agreements (SCA)/discounts/payment plans
Proper coordination with business office and management personnel to complete SCA
Communication with house regarding admissions and receive mutually agreeable admission time
Confirmation call and email sent to family that covers admit time, house, location, insurance, necessary funds and next point of contact
Generate EHR record for incoming client
Admission paperwork complete and in compliance
Accurate and timely notations in CRM and EHR and all supporting data uploaded