Admissions Coordinator(FT)

Lake Port Square • Cupertino, CA

7h • $28 - $36

About The Position

When you work at THE FORUM, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life!
THE FORUM is recruiting for a hospitality focused Admissions Coordinator to join our team! The Admissions Coordinator is responsible for overseeing and coordinating all aspects of the admissions process of new residents in our Health Care Center. This includes working directly with hospitals, referral sources, residents, and families to ensure a seamless, professional, and compassionate transition for incoming residents. The role supports census growth, ensures regulatory compliance, timely completion of admission paperwork and important document uploads, and provides exceptional customer service.

Requirements

• High school diploma or equivalent required; Associate’s or bachelor’s degree in healthcare, Business, Marketing, or other related field preferred.
• Minimum of one year of experience in healthcare admissions, preferably within a Skilled Nursing Facility.
• In-depth knowledge of Medicare, Part A and Part B requirements and admission qualifications.
• Has knowledge of HMO and Medicare advantage plans and experience obtaining authorization approval.
• Exceptional communication and organizational skills.
• Ability to work both independently and in a collaborative team environment.
• Proficiency in Microsoft Office and CRM/EMR systems (e.g., PointClickCare, MatrixCare, etc.).
• Skill in use of computer software including MS-Word.
• Must be familiar with and adhere to guidelines related to the Fair Housing Act (FHA) and the Americans with Disabilities Act (ADA) regulations in all aspects of the job including sales presentations and marketing materials.
• Must be able to work weekends or other days/times assigned by supervisor.

Responsibilities

• Coordinates and manages all incoming referrals and inquiries related to Medicare-covered skilled nursing admissions, as well as admissions or other payor types. Is responsive in communication relating to referrals and inquiries, and conducted in a quick and timely manner.
• Collects clinical and financial documentation needed for pre-admission and post-admission screening. Communicates with interdisciplinary teams for eligibility approval.
• Builds and maintain strong relationships with hospitals, discharge planners, and other referral sources.
• Verifies Medicare Part A and B coverage, HMO or other insurance coverage, and ensures benefits meet facility requirements prior to admission.
• Tracks referral activity and admission status using the facility’s CRM or EMR system, maintaining accurate and timely records.
• Schedules and leads facility tours for prospective residents and families, presenting services in a professional and informative manner.
• Collaborates with the Admissions & Marketing Director and Director of Community Relations on outreach, census-building initiatives, and marketing efforts and events.
• Coordinates the move-in process to ensure a smooth transition for residents, including timely communication with all necessary departments.
• Ensures compliance with all state and federal regulations related to Medicare admissions and HIPAA privacy guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED