Admissions Coordinator

Adolescent Wellness Academy•Davie, FL

6d•Onsite

About The Position

We’re seeking a highly responsive, people-centered Admissions Coordinator to serve as the first point of contact for individuals and families seeking care at Principles Recovery Center (PRC) and Adolescent Wellness Academy (AWA). This role blends customer service, sales, and behavioral health exposure. You’ll be the first voice people hear during some of their most vulnerable moments—guiding conversations with empathy, confidence, and professionalism while keeping the admissions process moving efficiently. If you thrive in fast-paced environments, enjoy connecting with people by phone, and know how to balance compassion with urgency, this role may be a great fit.

Requirements

Customer Service & Sales Experience (Required)
Prior experience in customer service, sales, call centers, hospitality, or client-facing roles
Confidence building rapport quickly, guiding conversations, and managing objections or concerns
Behavioral Health Exposure (Strongly Preferred)
Experience in behavioral health, healthcare, admissions, recovery, or crisis-adjacent settings
Comfort discussing substance use, treatment options, and insurance basics
Skills & Traits
Highly organized, detail-oriented, and able to manage multiple conversations simultaneously
Technology-savvy with comfort using CRMs, EMRs, and Microsoft Office tools
Calm, grounded, and emotionally steady in high-pressure situations
Quick to respond, proactive in follow-up, and accountable to timelines
Collaborative team player with a genuine passion for recovery and helping people

Nice To Haves

Spanish fluency
Familiarity with the local treatment landscape and referral partners
Willingness to grow into outreach or expanded admissions responsibilities

Responsibilities

Serve as the first voice and first impression for incoming calls, emails, and inquiries
Handle a high volume of inbound calls (often 60–80 per day) with warmth, focus, and efficiency
Engage prospective clients, families, and referral partners using strong customer service and sales skills
Ask thoughtful, direct questions to gather information while remaining empathetic and client-focused
Navigate difficult conversations, including crisis-related calls and emotionally charged situations
Educate callers on next steps, scheduling assessments, tours, and intakes
Maintain quick turnaround times and responsiveness on calls, emails, and follow-ups
Accurately document inquiries and admissions activity in CRM/EMR systems
Collaborate closely with clinical, admissions, and support teams to ensure continuity of care
Support outreach initiatives and referral relationship efforts as needed