Admissions Coordinator - Spanish Speaking

Mainspring Recovery•Triangle, VA

About The Position

The Admissions Coordinator is responsible for efficiently managing the intake process for clients seeking admission to the facility. This involves conducting initial screenings, verifying benefits, determining eligibility, scheduling admissions, and completing intakes. As a primary point of contact, the coordinator guides prospective clients, family members, legal entities, and referral sources through the intake process, providing information about the programs and services offered. The role requires strong communication skills, empathy, and the ability to work collaboratively with individuals in recovery and a multidisciplinary team of professionals.

Requirements

High school or GED required, Associates or Bachelor’s degree in Human Service field with Addiction Credentials preferred.
Prior experience working in an inpatient mental health/addiction treatment center preferred.
Experience with an electronic medical record (EMR) system for documentation preferred.
Experience working in a team setting.
Understanding of 12 Step Recovery process.
Proficiency in Microsoft Excel and Office.
Ability to adapt and change focus to new tasks or goals.
Ability to negotiate or overcome barriers.
Attention to detail - documentation skills.
Demonstrate excellent interpersonal communication skills.
Ability to motivate those seeking treatment.
Ability to connect and empathize with patients and families seeking treatment.
Bilingual (English and Spanish) fluency required.

Responsibilities

Receive and process inbound inquiries and referrals from phone, web inquiries/chat, Alumni phone app referrals, fax, email, and Teams chat.
Assess potential clients' treatment needs.
Complete preadmission screenings.
Determine eligibility based on ASAM criteria.
Verify benefits.
Schedule admissions or assist with referrals to higher levels of care as needed.
Collect required documentation such as medical records, identification, and insurance information.
Maintain accurate and complete CRM and Electronic Medical records, including assessments, consent forms, releases, and other documentation in accordance with confidentiality regulations.
Determine and communicate necessary finances due upon admission.
Maintain positive relationships with potential patients, family members, referents, and other community members.
Support the admissions team in tracking bed availability and ensuring timely placement for qualified individuals.
Follow up with daily scheduled admissions and intakes.
Excel in teamwork, working in unison with all staff to ensure a positive client experience.
Provide compassionate, empathetic, knowledgeable customer service to a wide variety of people calling into the Admissions Center.
Review and be accountable for monthly departmental and individual KPIs, including: Turnaround time from first contact to admission. Conversion rate of inquiries to admissions. Average daily census. Number of admissions. Contact quality of handling calls. Average speed of answer. Client satisfaction survey scores. Completed documentation. Completed BAM-R assessments on admission.
Perform all other duties as assigned.