Admissions Coordinator

Ascension Recovery Services•Morgantown, WV

24d•Remote

About The Position

The Admissions Coordinator plays a critical role in ensuring clients and their families experience a seamless, welcoming, and supportive process from inquiry to admission. This position supports initial engagement, clinical screening, coordination, and documentation to ensure appropriate placement and a smooth transition into care.

Requirements

Evening availability required.
Ability to manage multiple priorities in a fast-paced, remote environment.
Strong communication, organization, and customer service skills.

Nice To Haves

Bachelor’s degree in social services, management, healthcare, or a related discipline preferred.
Peer Recovery Specialist Certification a plus.
2+ years of experience in a behavioral health or substance use disorder setting strongly preferred.
Knowledge of substance use disorders and the recovery process strongly preferred.
2+ years of experience in admissions or case management preferred.

Responsibilities

Conduct initial in-person or telephone screenings of potential clients and referents to determine eligibility for admission.
Enter assessment and admissions data into the EMR, CRM, and other electronic systems.
Handle phone inquiries and provide effective information about the treatment program.
Guide clients and families through the decision-making process, helping them prepare for admission and understand what to expect.
Efficiently complete the admission process, ensuring clients are fully aware of their rights, responsibilities, and the nature of consents and releases being signed.
Verify insurance coverage, identify financial guarantors, and arrange payment plans.
Maintain communication with referral sources and document interactions.
Coordinate with Business Development staff to expedite referrals to the facility.
Provide referrals for individuals who do not meet program criteria.
Conduct tours of the facility for prospective clients and their families.
Coordinate the timely retrieval of outside medical records.
Represent the program to referral sources, potential clients, and outside agencies in a professional and courteous manner.
Serve as a liaison between the clinical, medical, and housing teams and families, coordinating transportation and organizing admission procedures with other facilities.
Compile and track relevant admissions data and statistics.
Adhere to DCF, State, and Federal regulations, as well as accrediting agency requirements.
Be available for on-call duties in the evenings and on weekends via telephone, if applicable.
Perform other duties as assigned.