Admissions Coordinator

AHG MASTER•Palm Springs, FL

17d•$50,000

About The Position

• Serve as the first point of contact for individuals and families seeking substance use and mental health treatment • Handle inbound calls with empathy, professionalism, and a solution-oriented approach during times of crisis • Guide clients and families through the admissions process from first call to placement

Requirements

Sales-oriented professional with a passion for helping others
1–2 years of admissions, sales, or call-center experience preferred
Strong communication skills and ability to thrive in a high-stress environment
Experience with Salesforce, Microsoft Word, and Outlook
Empathy, integrity, dependability, and professionalism
Must have a strong written and oral communication ability
Must be able to display strong attention to detail to ensure that all necessary information is captured
Ability to work independently and within a team in a fast-paced environment, prioritize and perform several tasks simultaneously without losing concentration
Proper telephone etiquette
Empathy and compassion towards individuals struggling with substance use / alcohol use disorders
Knowledge of a variety of computer software applications: Salesforce, Microsoft Word, Outlook
1-2 years of admissions and/or sales experience preferred
Proven sales background
Professionalism in all facets of communication
Ability to work in a high-stress environment
Call center experience or multi-line phone system experience
Dependability / Honesty / Integrity

Responsibilities

Qualify prospective clients and conduct pre-screen assessments
Explain treatment options, services, and levels of care clearly and compassionately
Review insurance benefits and discuss financial responsibility with clients and guarantors
Draft and finalize payment agreements and process payments
Maintain relationships with outside medical facilities to ensure smooth patient transfers
Collaborate closely with the Director of Admissions to determine clinical appropriateness
Answering inbound phone calls from people who are seeking substance abuse/alcohol treatment for themselves or a loved one.
Must be able to speak to clients and/or families during times of crisis and offer a solution.
Financial Conversation – Establishing a relationship with client and client’s guarantor, must be able to discuss client financial responsibility, and all necessary information from guarantor to draft agreements, finalizing payment agreements, processing of payments.
Be efficient at explaining insurance benefits to a client and/or family and assist with their understanding of this information.
Admissions Duties – You must be passionate about healthcare as we are a client-centered company, and you must be willing to actively learn and understand substance abuse disorders and treatment options.
This role requires you to be able to explain the services offered by our facilities and be able to provide clients/family members with helpful resources.
Maintain good relationships with outside medical facilities to guarantee a smooth transfer of patients.
Complete pre-screen assessments and be efficient at relaying this information to the Director of Admissions to help determine a client’s appropriateness for our programs.
Perform various tasks as assigned.