Admissions Coordinator - Mental Health
About The Position
Admissions Coordinator | Dana Point, CA (Hybrid) Alter Behavioral Health is an adult mental health treatment provider with a network of upscale inpatient residential facilities in Orange County and San Diego. Schedule: Monday, Tuesday, Friday (11:30am - 8pm, onsite) & Saturday, Sunday (10:30am - 6:30pm, remote) Work Environment: Hybrid (onsite weekdays in Dana Point + remote weekend shifts) Compensation: $70,304 - $75,000/year (DOE) Location: Dana Point, CA (Corporate Office) Comprehensive Benefits: Medical, dental, and vision insurance with employer contribution | Paid life insurance | 401(k) with employer match up to 6% | PTO & CA Paid Sick Leave | Ongoing training and career development Be the First Step in Healing At Alter Behavioral Health, the admissions experience is more than a process — it’s the beginning of someone’s journey toward stability and recovery. As an Admissions Coordinator, you serve as a critical first point of contact, guiding clients and families with empathy, professionalism, and clarity. This role blends relationship-driven communication with operational precision, ensuring every prospective client experiences a seamless and supportive path into care.
Requirements
- Compassionate communicator who can build trust in high-stress situations
- Goal-oriented and motivated to meet performance benchmarks
- Highly organized with strong attention to detail and follow-through
- Comfortable managing sensitive situations with professionalism and discretion
- Collaborative and adaptable in a fast-paced environment
- Passionate about mental health and helping others access care
- High School Diploma required; Bachelor’s degree preferred
- At least one (1) year of experience in behavioral health admissions required
- Two (2) to three (3) years of experience in sales, admissions, or relationship-based roles
- Working knowledge of behavioral health and recovery principles
- Valid California Driver’s License required
- CPR & First Aid certification required (or ability to obtain prior to start)
- Must pass Live Scan fingerprint clearance
- Must be legally authorized to work in the United States
- Ability to work flexible hours, including evenings, weekends, and holidays as needed
- Prolonged periods of sitting and working on a computer
- Ability to manage high call volume and multitask effectively
- Occasional in-office movement and coordination with teams
- Successful Live Scan clearance
- Completion of required background screening and employment verification
- Compliance with DHCS, DSS, Joint Commission standards, HIPAA, and applicable California employment laws
Nice To Haves
- Experience in residential treatment or higher levels of care
- Familiarity with EMR (KIPU) or CRM systems
- Strong understanding of insurance verification and admissions workflows
- Experience working toward performance-based metrics or quotas
Responsibilities
- Serve as the primary point of contact for prospective clients, families, and referral sources
- Build rapport and establish trust through compassionate, professional communication
- Conduct initial screenings to assess clinical fit, eligibility, and payment options
- Follow structured call processes while accurately capturing inquiry data
- Guide clients through the admissions process with empathy and ethical standards
- Collaborate with clinical, utilization review, billing, and operations teams
- Meet or exceed monthly admissions and inquiry performance goals
- Document all client interactions accurately and in a timely manner
- Ensure admissions processes comply with company policies and regulations
- Maintain strict confidentiality in accordance with HIPAA standards
- Support post-admission processes including documentation collection
- Identify opportunities for process improvement and workflow efficiency
- Maintain consistent communication with clients, families, and referral partners
- Collaborate across departments to ensure seamless client transitions
- Represent Alter Behavioral Health with professionalism, integrity, and empathy
- Communicate updates, challenges, and progress with leadership and team members
Benefits
- Medical, dental, and vision insurance with employer contribution
- Paid life insurance
- 401(k) with employer match up to 6%
- PTO & CA Paid Sick Leave
- Ongoing training and career development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
