Admissions Coordinator Lead
About The Position
McLeod Centers for Wellbeing is seeking an experienced and compassionate Admissions Coordinator Lead to support the intake and admissions process across our treatment programs. This role plays a critical leadership function by managing patient flow, coordinating administrative requirements, and ensuring individuals seeking treatment receive timely access to care. The Admissions Coordinator Lead serves as a central point of coordination between patients, referral sources, clinical teams, and operational partners, helping reduce delays, resolve barriers, and enhance the overall admissions experience. This role also provides functional oversight to admissions and front office staff while supporting operational improvements within the patient access process.
Requirements
- Master’s Degree in Counseling, Psychology, Social Work, Addiction Studies, or a related field
- Leadership or management experience preferred
- Active licensure preferred: LCSW, LCMHC, LMFT, or LCAS
- Proficiency with Microsoft Office Suite including Outlook, Teams, SharePoint, and OneDrive
Responsibilities
- Manage the admissions queue to ensure timely movement of patients through intake and admissions workflows.
- Track program start dates and communicate updates to patients, referral sources, and internal teams.
- Coordinate required consents and administrative documentation for patient admissions.
- Support clinicians and admissions staff with administrative tasks related to assessments and admissions.
- Serve as an escalation point for admissions-related delays, barriers, or operational issues.
- Monitor admissions volume and workflow trends to support operational planning and patient access goals.
- Collaborate with Patient Access and finance teams to support funding verification and payer-related processes.
- Identify workflow gaps and partner with leadership to implement process improvements.
- Provide daily functional oversight and work direction to Front Office Coordinators, Admissions Support Specialists, and Intake Clinicians/Counselors.
- Support onboarding, cross-training, and workflow adherence for assigned staff.
- Serve as a resource for front office and admissions teams during daily operations.
- Provide coverage for intake clinicians or counselors when needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
